El Pollo Loco

"El Pollo Loco, you are the biggest liars in this business don’t post online that your business is open at 9 AM and then your door that your business is open at 9 AM and when I’m at the drive-through it’s 903 no one answers I called the establishment Monica answers and stays that she will be open in five minutes so basically you’re open at 9:10 AM when Monica answer the phone, she seem to be in bad mood it makes me feel unwelcome like I’m just asking if you’re open since it says 9 AM and it’s 905 and no one‘s answering in the drive-through, so why are you even bother about that and why do you pretend not to hear me saying hello hello hello like don’t show up to work with this attitude people eat they don’t need your attitude on top of you lying about opening a 900"

"Please pollo loco get the time right . Always come to this location it’s passing my job so it’s easy I spent about $13.05 times a week times a month maybe around $240 a month. I passed his location when I placed my order. They always asked me to wait five minutes outside because they’re never ready and I never have an issue with it. I mean you know by 908am I’m already out of there heading to my job so it worked out but today it was different an employee name Mary ready and I never have an issue with that. I mean you know by 1008 I’m already out of there heading to my job so it worked out but today it was different employee name mary and I mean I get there at 9:03 AM I’m being courteous you know I don’t wanna show up at 9 AM. I know 100% of the time they’re never ready so it’s 903 you know And The employee mary tells me to wait five minutes and I say yes but then she says no you gotta leave you gotta leave the whole place for five minutes and come back in five minutes and place your order in five minutes. Seriously so disrespectful for my time for my money out of the 1000 million places to eat in LA I choose El Pollo Loco. I love El Pollo Loco but you know what stay with mary stay with the time never been right stay with 10 minutes before opening wrong time. I don’t know Pollo Loco you disappoint me. I’m never going to any of your establishments. I’m right now heading somewhere else. I don’t know finding a new place around here. Have a great day, so disappointing to have employees asking you to leave and come back like what come back next day"

"Food was great. Service was amazing and fast. It's always super busy, but the team is faster. No wait time to get your food even though it's busy. Super small to dine in. But clean."

"The 2 shells meals I got barely had any beans and rice it seemed more like a salad.the cashier maria z also had a bad tone in taking my order"

"So I ordered a large tortilla soup and double chicken, avocado salad, as soon as I got my order I checked then I have no sauce and no utensils so I asked for two cilantro dressing and she said that they were $.44 now I said OK but at least I should get one with my salad which I didn’t get one, then she turn around and as her coworker in Spanish asking her did you put one in the order? She said yes, they’re calling me a liar. I got mad so I said I’ll pay for the other one and let me have one for my salad they’re calling me a liar, I don’t appreciate that. it’s common sense. I ordered a salad and a tortilla soup. I should get the utensils. It’s common sense I don’t have to ask for them. Definitely not coming back here again Also, they closed doors at nine. and it states in there hours that they close at 9:30. people still want to come in like around 9:05 to order and they didn’t take their order. They told him they were closed. Bad customer service‘s"