Jimmy Choo,

Livermore Outlets Drive, Livermore, CA 94551

"Sales: I gave 4 stars for the sales and I would give 3 stars for the shoes. I can’t blame as this is outlet. The sales person was kind and tried to show different pairs. The only thing which I felt 4 stars was that he did not explain about the return policy before purchase. I think I should have asked too. Shoe: Well with the shoe quality, all shoes are new and on a discounted price, you get huge discounts during holiday sale. One thing to note that these shoes are made for outlet and there is a huge difference in the quality and price. The outlet shoes are but wobbly and the material/construction isn’t that sturdy but the retail store one is much more comfortable. Overall: if you want to buy a good quality durable jimmy choo and not mind the price range, go to retail store. If you don’t mind the quality and tight on budget but still need a branded shoe, this won’t fail you. Search and you will get a good shoe within $500 max."

"The staff and manager are so rude. They make you feel like they’re doing you favor by helping you or just can’t be bothered to ask them to bring your size out. Why work in customer service if you hate customers and service? lol. You realize that’s your job, right? You literally work in retail in a shoe store, your literal job is to help customers. Corporate, get on it with your training and hiring issues."

"Bad experience and horrible customer service here. I wanted to buy a glass and the staff told me the one displayed was the final one. It's well known that the displayed on is usually used and touched a lot. Also, according to their policy, proper discount need to be applied if there is any scratches, as they told me. I found one visible scratch which I showed it to them. However, this white malr staff tried to ignore and keep denying even though he saw it. We showed our strong willing to buy, but the staff showed me a "don'tcare" face and told us to leave. How rude he is."

"The staffs in Jimmy choo are rude and not responsible for customer service! I bought a pair of shoes back home and found the shoes were not brand new. There were stains on the sole which were not likely to take place. The glitter at the toecap was partly drop out. I believe this pair of shoes was NOT in new condition. Neither do I believe Jimmy Choo will be in such poor condition right after I bought it home. When I tried to exchange for another pair in the store, the sales and her manager argued with me rudely that I would be responsible for this condition and the manager promised that he will find the camera recording to proof it through online customer service. After that, I submitted the customer service request and provided everything I have. However, the store no longer responded to the case for 3 weeks (until now!). I will NEVER purchase Jimmy Choo and I hope everyone who read this review can aviod this store especially."

"It’s not often that you walk into a store and are greeted with such a positive atmosphere anymore, but this team does just that! Immediately upon entering, I was greeted and asked if I needed any assistance looking for anything. The new manager, Austin, was such a great help!! I had no clue what I was searching for, but Austin was so knowledgeable about each product. Thank you for helping me! What a great store."