Barnes & Noble 11 West Hillsdale Boulevard, San Mateo, CA 94403

"Love that it hasa coffee shop too, but it's gotten smaller seating area over the years, so disappointing, often can't find a seat. Always can find something for birthday gifts here, do handy compared to buying online"

"Love this place for studying or buying books Great vibes and area. Parking is super easy and conveniently close to the mall."

"This Barnes & Noble is great, and the Starbucks is awesome! The cups they serve the tall drinks in is kind of weirdly shaped, but the matcha latte (with coconut milk) I ordered tasted really yummy. Awesome book selection, very well organized. It's two floors, and has escalators going up/down. Highly recommend, it's also right next to Trader Joe's!"

"The Barnes & Noble at Hillsdale Shopping Center is certainly one of my favorite locations. The two floors and large atrium gives the store a welcoming and spacious feeling. The sections are well laid out and do not feel cramped. There are wooden chairs scattered around the store for you to sit and peruse a book. The staff is also super friendly and always checking up on you or ready to help if needed."

"I came to this Barnes and Noble having heard quite a bit of good things about it, however the way they behaved with me left a very bad taste in my mouth. I was browsing the bookstore and was really liking their collection—fiction, non-fiction, poetry, the stellar periodicals, and other items of literary value. Most of it is pretty commercialised and understandably so, considering it’s a Barnes and Noble. I was taking quite a few pictures of the things that stood out to me—the literary quotes on the walls, the multicoloured magazines, the different writers above the Starbucks, among other things. Suddenly, a person from the staff walked up to me and rudely asked me why I was taking so many pictures. That staff person wasn't even wearing a mask(!!). I told him it was for the store’s benefit since I’d be posting a Google review for them. He ignored me and even more rudely proceeded to tell me that people shouldn’t be present in my pictures. Like why would anyone assume that I wouldn’t know that? It just felt very rude and an absolute no for how customer service should be. Like I understand stores can say no to taking photos since it’s private property or whatever, however, they can do so politely. Being rude isn’t the way to go. I was planning on buying a magazine but ended up deciding not to because of what happened. Bad customer service leads to less business, it’s high time businesses understand that, and more so giants like Barnes and Noble.I’ll just go to an independent bookstore next time."