Dioji K-9 Resort & Athletic Club 7340 Hollister Avenue, Goleta, CA 93117

"Our 10 mo. Bernese Mountain Dog stayed at Dioji 12/27-12/30. She is a super sweet girl, however a bit timid with other dogs until she gets comfortable. She is eager to play with her neighbor who's a 25lb golden doodle. Knowing this, we asked Dioji to keep an eye on how the other dogs treat her, and give her rest breaks as needed. When she was there for her initial evaluation, she was bullied and stalked by another dog, and Dioji did a good job identifying and separating that dog from ours. The evaluation went well, according to Dioji’s report. Unfortunately - fast forward to her actual stay at Dioji - upon picking her up after 3 nights at Dioji, we saw that she had a puncture wound in her upper left thigh. I called Dioji to let them know. They said they would talk to their staff to get more info about her stay, but in general, “She was not involved in any altercations. She was mellow. Not very interested in interacting with other dogs.” They said they would call back within a couple days after they "talk with their staff" and only upon my reaching out again three days later, did they respond that they think she was likely bitten when she was being taken from the play yard to her bath. They said "there was a lot of commotion at the gate." When I asked how they did not notice the wound when they were bathing her, they claimed "she didn't warm up to us." Well, maybe that is because she was injured and hurt and scared, because she wants everyone and anyone to pet her on the street - she is not timid around people in the slightest. Her behavior should've elicited further inquiry and a physical checking over of her by the staff. Additionally, when I said, "on the report card you sent for her, one of the things listed was that she enjoyed belly rubs from the staff, how was her injury missed when it is fully visible when she is on her back?" They said, "oh, what's written on the report card doesn't mean she actually got belly rubs, it just means she interacted with the staff." I provided feedback that they should (1) change their process of getting dogs from the play yard, so that future dogs that are simply bystanders like my dog don't get bit from behind. (2) change their report card process, and only write what actually occurred, because currently it is misleading and provides false comfort. We are incredibly disappointed that Dioji did not fulfill their sole responsibility - to keep our dog safe. She is the sweetest girl, and it broke my heart to have been a thousand miles away when she was injured and suffering. She was limping at home for 24hrs, and the gaping puncture wound is shocking. I grew up with 5 dogs - 3 labradors, 1 golden, and 1 dachshund, and while of course dogs can play roughly and get into scuffles, a puncture wound is not a result of normal play, and it is definitely not something to be overlooked. I would think with the level of professionalism Dioji claims, that they would notice when a dog is bitten, and alert the owner. They refunded the bath and 50% of the cost of our dog's stay, which is a nice gesture, but I genuinely hope this experience results in changes to Dioji's process and improvements that can help prevent this for future dogs. Currently, it is not safe."

"I love Diogi Goleta. The staff are the BEST and treat my dog with love. She pulls on the leash to run in and gets so excited when she sees the team (shout out to Brittney, Jared, Eleanor). I take her for daycare and boarding and I know she’s in good hands (I regularly get photo updates). Highly recommend!!!"

"AMAZING PLACE!! My dog Ozzy loves it here!! Always very accommodating and available whenever! All the employees are super kind! No dog care place like it!"

"I love bringing my dog, Apollo, to Dioji Goleta! He’s a rambunctious 2-year-old Golden Retriever pup who loves to run around with all his friends and swim in the pool! The staff are super friendly and knowledgeable. They always make him feel at home."