Away 8400 Melrose Avenue, Los Angeles, CA 90069

"Parking absolutely sucks here, but the customer service inside was great. We were greeted right away, and didn’t feel any unnecessary pressure. It felt warm and welcoming, and we ended up walking out with two suitcases we needed. We got offered help to the car and was a good experience overall. P. S. Did I mention parking sucks ?"

"We have been purchasing Away luggage for years. The quality of their luggage is very good and the warranty outstanding. But as for the Melrose store, I have to give it 3 stars. First off they never answer their phone. They get busy I get it. But not return my calls? Now that is unprofessional. If management is reading this, please remind your staff to place return customer calls."

"Parking is always hard around this area, so need to find street parking cause the neighborhoods only allow permits. The store wasn’t busy but the worker who helped us out didn’t seem very on top of it. We waited a bit and the overall experience was very blah. Expected more for the location and price."

"Love this store. They have everything you need for travel. Different size carry ons and accessories. I purchased the bigger carry on with a custom tag. The prices are fair and the staff is very nice. We will be back to purchase another set for international travel."

"I love this company ! Great service here. The girl that helped us was super helpful (sept 27 4pm) . They offer 100 days try it free! I think if you're in the market def give it a shot. I am happy and I think u would be too Update: nov 2 2021 **** I took them up on their offer of their 100 day no questions asked return if I didn’t like their product. The process was quick as hell just an in and out type of thing. So I switched out to upgrade to a metal one instead of the plastic. Man am I impressed with this company still. Their workmanship each of the away luggage I got to experience is still amazing! I legit took their luggage on 4 countries and every step this company’s product was beside me. Every step it was reliable. From the cobbled streets of mykonos to the desert sands of Cairo , away ,has been a great companion. I’m probably going to be a customer for life now. I even dropped by Rimowa store in New York just to see the competition. And for 1200 bucks (you’re paying 500 more) the advantage u get is a name brand and why less than a kilo of saved weight? Yea. Away brand is the clear winner."