Nike Factory Store - San Jose

"Well, tonight as I was leaving the NIKE store I was pulled over by SJPD because NIKE’s Loss Prevention accused me of stealing! I walked in the store with sweats and the matching hoodie to exchange for a bigger size. (2x to a 3x) I went to that specific section to see if they had the bigger size I was looking for and to no avail, they didn’t. I asked a nearby store worker to scan my items to see if they had my size in stock, but again, they didn’t. So with the items I walked in with, I walked back out with, in hopes to go to another store that had my size. I then WALKED out the store, put the items in my car, and attempted to drive off. As I began to drive out I was then pulled over by SJPD where I was patted down, and asked questions about the items in which I had the ORIGINAL receipts to. SJPD did a fairly good job in the process. I then questioned the protocol of NIKE’s Loss Prevention. Had they done their job correctly the first time, I wouldn’t have been embarrassed and humiliated AT ALL. Jeramiah Paige - Business Student, SJSU"

"I had an excellent experience with a Nike employee while searching for a specific shoe. However, my overall satisfaction took a hit during the payment process. The individual at the register seemed inexperienced and lacked proper manners, making the transaction needlessly complicated and lengthy. This negatively impacted what should have been a quick visit, and I was disappointed by their attitude and unhelpful demeanor."

"The discounts are great and you get good deals, but the Nike employee at the front desk who rung me up had a bad attitude. There were signs all over the clothes and hat i brought that simply stated additional 30 - 40 percent off and he simply stated that they weren’t doing that at the moment. Funny because when I purchased the Nike monarchs there they gave me an additional discount which I was pleased with and the reason why I came back. I didn’t appreciate his bad attitude and just left. Other than that other employees were nice. Great place for deals"

"Management here is dreadful, spoke with both James who suggested me to wait, which I ended up doing for over an hour. And Anna who just did nothing… just a couple of folks in line and they keep refusing to open one of the fitting rooms suggesting I should just buy and return the items… I wish I had the time/money that they assume Nike customers have. People on the floor pretending to help customers but on their phones… very disrespectful with people’s time."

"Nike factory store located at Westgate center. parking lot is huge and you can easily find a slot almost anytime. Store is well organized , well stocked. They carry sliders, men’s, women’s and children’s shoes and active wear. they also have yoga wear, caps, leggings, various apparel."