Northridge Suit Outlet 10141 Reseda Boulevard, Los Angeles, CA 91324

"Best service, fast turnaround on alterations. Once you are a customer they have every purchase on file so when you return to pick more dress shirts they already have the size of the shirt and the brand ready to hand off to you. It’s is a family owned business and you can tell by the warm and friendly greeting every time you walk in the door."

"Before I delve into my review, I'd like to provide some context about my long-standing relationship with this store. I've been a loyal customer since the age of 19, and I'm now 31. I remember when this store operated from a different location. Over the years, I relied on this establishment for all my suit needs, whether it was for work, job interviews, or special occasions like weddings. It was my go-to place, and I enthusiastically recommended it to friends and family. However, after 12 years of being a customer, I regret to say that I will no longer be doing business with them, and neither will my groomsmen, some of whom have been loyal customers nearly as long as I have. Let me share my most recent experience, which has left me deeply disheartened. I'll begin with the salesperson. Unfortunately, I can't recall his name, but he failed to mention a promotion they were running: buy 5 suits and get 1 free. I only found out about this offer when one of my groomsmen, who had been to the store for tailoring, brought it to my attention. I promptly contacted the store to inquire about the promotion and, thankfully, they extended a discount. Instead of the initial cost of $400 for five suits, they offered a new price of $319.99, which was certainly a pleasant surprise. However, it was the subsequent customer service that marred my experience. In July 2023, I reached out to the store to understand when to start placing orders, and they advised me to do so in August, which I promptly did. When I initially purchased the suits, I was instructed to pay a deposit, which I duly did. Every time one of my groomsmen visited the store, I had to call and ensure they received all the necessary assistance. The store had explicitly stated they wouldn't begin any work on the suits until full payment or a deposit was made. I repeatedly communicated that I had paid the deposit and would come in to clear the remaining balance for all the suits and tailoring well in advance. They assured me this was perfectly fine. However, two weeks before my wedding in October, I was informed that they had not started working on any of the suits or reserved them for my groomsmen, despite my having provided measurements and paid a deposit back in August. Concerned about my out-of-town groomsmen, I visited the store and offered to purchase the suits to secure them. To my shock, they insisted on charging me for two suits instead of one. Their rationale was that the fit of the groomsmen wasn't guaranteed, and it was a precaution to reserve two suits for each. While this may seem reasonable, my frustration stemmed from their insistence on charging me for two suits just for reservations and how their refund policy works. When I inquired about their refund policy, I was astounded to learn that they wouldn't refund the $319.99 I paid to reserve the 2 suits; instead, they would provide store credit. I couldn't fathom this response and found it to be utterly unreasonable. Essentially, I was being asked to pay double the price just to reserve a suit for my groomsmen. I was utterly shocked by the store's audacity and unwillingness to accommodate a loyal customer. As a result, I have made the difficult decision never to return to this store. Their actions strike me as dishonest and driven by excessive greed, a sentiment I share with other negative reviews I have come across regarding this establishment."

"I purchased my second suit from Northridge Suit Outlet today, and both times I was helped by Miguel. Miguel is extremely helpful, knowledgeable and efficient. They have high-quality products for any budget, and even the cheapest suits look and fit great! I’ve had such easy, satisfying experiences I don’t think I’ll purchase suits anywhere else in LA going forward."

"I stopped by Northridge suite outlet to look at some tux I could use for my wedding. I got a couple of suits and brought some suits for my cousin from here a couple years ago. This time, I needed a tux for my wedding and groomsmen. Maria was very helpful on explaining things to me and showing me the different tux they have. They only allow you to buy suits from there and not rent so FYI if you're just looking to rent. Maria was helpful on answering the questions I asked and which color would suit best for my wedding. I would recommend coming here just so you could look around and see what you might like."