Indochino

"Been back a few times for wedding outfits and the service here is top notch. Krishna helped me out this time and I was measured and good to go in under 30 minutes. Highly recommend if you need a suit for a special occasion."

"Over the past year and a half (or so), my husband has bought three suits at Indochino in Santa Monica, CA. After our last experience, we decided to take my son there for his own custom suit before his wedding in March. We went today and met up with Ky, who also handled my hubby’s last appointment (his first suit was selected with Duranson, who was also fantastic). What an amazing experience! Ky made this day so special with his wonderful customer service and professionalism. He made some great recommendations, but left the decisions for my son to make. We can’t wait to see the suit when it arrives. We know the quality will be outstanding and my son will look great on his wedding day. Thank you to Indochino and Ky for making this process seamless and fun!"

"Hi, Although, we weren't ready to make a purchase that day... we intend to do so in the future. And Duran, the tailor on duty, was absolutely excellence. We felt seen, hear and cared for..."

"I purchased a "custom" suit for my nephew to wear for his wedding from the Indochino store located in Santa Monica. All was going well, we liked what was presented and proceeded with the purchase. At the first fitting, the sleeves and pants were too short and the pants legs were too wide. At the second fitting, one of the sleeves was too short and one of the pant legs too short. The manager helping us said they looked fine to him so I asked for a tape measure and measured each sleeve and leg and sure enough, one leg and one sleeve was shorter than the other by at least half an inch! At the third fitting (which I did not attend), one of the pants leg was burnt/ripped. The same manager told my nephew that he would put a rush to get another pair of pants which were to arrive a week before his wedding! The pants did not come. The manager who had been helping us was now unavailable to speak with us. I was told by the acting manager that the manager would call me the next day. I expressed concern about time being of the essence since we're now less than a week for the wedding. Having not received a call, I called back and again asked for the manager. The acting manager called the manager who told him to tell us to have the groom wear the pants as no one would see the burn/rip!!! I asked for a refund and was told I'd only get a refund for the pants. I reminded him that this "custom" suit was for a wedding! I asked to speak to a 'higher up' manager but was only given a first name and no number! My nephew ended up having to wear the "custom" suit due to lack of time to get another. For a "custom" suit and for it to be worn at a wedding, this was a horrible experience and there was nothing "custom" about it. Also, one of the waist tabs came out! I never received a return call from the manager or the manager's manager. Outside of saying they would replace the pants (which I have yet to receive), there was no other attempt to make this right. UPDATE: We received the pants - after THREE fittings and measurements, the right pant leg is shorter than the left! Unbelievable! I wanted to give my nephew the experience of a custom suit for his wedding and it turns out we would have been better off getting a suit in DTLA and having it tailored like his groomsmen whose non-custom suits looked great and for a fraction of the cost!"

"My experience with Duran at Indochino was fantastic. His dedication to providing exceptional service, combined with the outstanding quality of their suits, makes it a go-to destination for anyone looking for a tailored suit. I left the store with a sense of confidence and satisfaction, knowing that I had made the right choice. I highly recommend Duran at Indochino to anyone in search of a stylish, well-fitting suit with a personalized touch."