Michaels

"Michael's is a nice shop for artsy stuff. It has all kinds of stuff from yarn to paint. I bought a frame for a painting, the selection of products they have is huge. The place is clean and well organized. I have come here to shop multiple times, and I always have a great experience."

"I will give Michaels, Colma 0 stars for customer service. I would not write this review if this was only one time bad customer service. However this is my second time where they refused to return or exchange for no valid reason and without proper disclosures. First time they refused to take a fountain back because I opened the box! How else do you see the item when bought online. Second time they refuse to exchange Toho beads I bought online and mistakenly picked a wrong size. Both items were of same price, but since I used a Michaels voucher, they refused an exchange. How do you expect loyalty and want customers to come back with this kind of customer service?! The fountain I was able to return after talking to the manager and I am stuck with beads my daughter will never use. So, no thank you for your business Michaels, I will be looking for a different craft store for my purchases."

"I went there today to find a frame for an odd sized painting. Terrell who works there was extremely helpful. He was already busy working on custom frame orders, but he did not mind my interrupting him several times to help me select a ready made frame and colored mount board. He also cut the board to the proper size while I was there. Terrell made Michaels a place that I would want to return to."

"Michaels has always been a happy place for our family. It's our go to place from my kids school projects , arts/ crafts & plenty more . I can stay here all day esp during holidays, finding almost everything I need for my decors / crafts. The manager / the staff are very attentive & are always happy to help with a smile. I"

"A family member has a bakery and so sometimes I help her shop at Michaels. Firstly, as an FYI, most folks who shop here now exactly what they need/want and where it is located in the store. Finding an associate to help may be challenging at times. That said, in addition to the specialty items related to baking, painting, and I guess sewing, Michaels also carries general type toys and puzzles for kids. A big plus is/are the self-checkout kiosks (on account of the store being minimally staffed). Lastly, the store is towards north side of the mall and being the last store of the strip mall, there's always plenty of parking upfront. Why not five stars? Well, cause I've never had a five star experience there."