Rite Aid

"This is the cleanest pharmacy in the bay area. Update - I went to the pharmacy counter and there was a long line. Once I got to the counter, within 30 seconds, three different people came up to the window and took different parts of my order. In the end, they had rung up 2 boxes instead of one and the transaction did not complete. They shooed me away and immediately began helping the next guest. I had to use a website to find out what had happened and they refused to correct the issue when I explained what was going on. I would be wary of using a pharmacy that mixes up numbers."

"Waited in line for 20 minutes for an appointment I made 2 weeks ago for a covid shot and was told they weren't giving shots because they were short handed."

"This morning, 10/06/23, I was trying to explain to the store manger, Dennis how the level of customer service at the store and pharmacy has declined significantly. Rather than listen to my concerns Dennis proceeded to tell me I was being rude to customer because of where I was standing while talking to him. This was a total lie. Then Dennis proceeded to walk away from me and ignore my comments about the decline in customer service at the store he "manages". I guess we should not be surprised that a store "managed" by a person like Dennis has such a poor reputation for customer service. And Dennis I will be contacting the Rite Aid regional office to file a complaint about you. Thanks of the suggestion."

"I was charged over 3 times the price of a prescription and when I asked if they honored “Good RX”, I was lied to and told no. So I paid over $75 for a script that’s typically $20. Never again will I use Rite Aid."

"Unfortunately, this is the closest pharmacy to my home and we have to use it because of our prescription coverage. Pharmacy is constantly understaffed. No one picks up the phone. Text massages are received about orders being ready, then what you get there, they are not ready. Staff complains about "being there longer than they are supposed to be." When there is a problem with a prescription, like when it is out of stock, that is not communicated. All around a frustrating experience."