Cold Stone Creamery

"Love Cold Stone and been going to them for years all over the country. Usually a slam dunk when looking for a favorite. Not this one, ice cream was icy and lacked flavor. Employee had headphones in the whole time and didn’t do the order correctly. Should’ve gone with one of the local places nearby."

"So rude, almost everyone here hates working their job, they dont even greet you when you walk in. So sad because everywhere else in Oside has nice employees! Wont be getting ice cream here anymore!"

"After a big fat local pizza dinner the best end to the day was getting a Coffee Lover's waffle bowl to enjoy on my long ride home! This store was BUSY but it was very well staffed and I got my ice cream ASAP. I apologize I didn't get a photo of my delicious ice cream, I was too busy devouring it!"

"Terrible customer service, brand representation and bait and switch tactics experienced at the Oceanside Pier location! The ice cream cupcakes I ordered were a visual disaster and looked nothing like what was marketed online! The store displays and product presentation appeared dirty, distasteful and neglected, the employees were sitting on the countertop when I walked in for my order and management was aloof and ineffectual at resolving my disappointment. People. Handels is less than a block away from this Cold Stone Oceanside Pier location. Do yourself a favor and get the real deal from Handels!!!!!"

"I ordered a cake for my husbands birthday days ahead and went at the allotted time to pick it up. The crew member working was completely clueless and not helpful. I got her name and gave her my information and asked her to call me back with information. She never called me back. I followed up several hours later and spoke to another member who was even less helpful and more rude. She refused to give me her name and claims it’s against company policy to give their name out to customers (what??!!) I asked to speak to her manager to get info for my bday cake and report her poor customer service and she refused and said they didn’t want to help me. I’ve never received such poor quality of customer service. This was a completely unpleasant and unprofessional experience on every level. I hope that whoever owns and manages this establishment at this location sees this review and takes it into serious consideration when training and hiring personnel as they’ve permanently lost my business as well as spoiled my husband’s birthday celebrations."