Omokase Sushi,

16635 Sierra Lakes Pkwy #120, Fontana, CA 92336, United States

"Awesome 1st time experience. Food was good and fresh. Awesome food Presentation. Service was great. Nice size area. Definitely will be returning."

"I walked into the restaurant, excited to eat sushi. I paid for my meal and sat down eagerly to eat. While waiting for my food, I noticed a chef get up from eating his meal, licking his fingers, rubbing his face, and then preparing my sushi. He didn't wash his hands after eating, rubbing his face, and licking his fingers. Instead, he put on gloves with his licked fingers and started to grab sushi in preparation. He also grabbed food and handed it to the kitchen. Noticing the lack of cleanliness on the sushi table, I got up and respectfully approached the person I paid and advised him how I noticed the chef did not follow health protocols. I requested a refund. He then said they can't control what the owner does, as I recognized a very low score on certain review sites. There was a 3.0 rating on one site that my family likes. I was so excited to eat, even asking my family if they wanted me to bring anything home. But they noticed the 3-star reviews, which led me to tell them that I was actually in the process of requesting a full refund for my bowl and sushi special because the chef who was preparing the sushi was dirty. Therefore, I highly recommend people to watch the chefs before they return to prepare food, as my experience with the sushi chef was that he did not follow San Bernardino County health rules. There was a female, respectfully stating, as I do not recall her name, who initially told me they weren't going to refund me for the bowl because she would have to explain later to her owner why she was doing it. I advised her that if one part of the kitchen is dirty, the other part is dirty too. I told her that I saw the sushi chef hand sushi to the kitchen with his dirty fingers and brought out my camera because I wanted to document how poor her customer service became. The owner needs to retrain employees on cleanliness and washing their hands. It's sad because I know it's a good restaurant, but the employees need reminders about customer service and following health standards. Until then I won’t return."

"We've been coming here for years and over the years. It's been a hit-and-miss. Today it was really good, the sushi was very fresh the service was on point. It seems like they're trying to get it together. I just don't like all of the supplies everywhere it looks overcrowded. The really should store their supplies out of view if the customer."

"Been here a few times. The service is good. I like to get the chicken ramen. It always has a good flavor. I’ll be coming here again in the near future!"

"Not from around this area, but I tried Omokase Sushi for the first time and it was a pleasant experience! The staff was super friendly and welcoming. The sushi was good and came out quickly. Not the freshest sushi but good for the price. Will definitely fulfill your sushi craving. The cocktail drinks were very strong (which is a good thing.. haha). We went an hour before closing and the staff didn’t rush us or anything. Overall, I highly recommend trying this place out. The staff was what really stood out to me."