DCH Ford of Thousand Oaks

"I had my first time test drive today in DCH and absolutely won't go back there again. Mario is a kind sales who is courteous and honest, but a manager called Gary is very disrespectful. I got an offer after trying the Maverick which gave me kinda good test drive satisfaction. But the offer was way to high. Mario ran to me when I was gonna leave and told me "You are lucky! Our manager Gary wants to talk to you! " So I was led to meet Gary who sat inside the counter when I was standing outside the counter all the time. Instead of discussing further politely and honestly, Gary asked me if I needed to get the approval from my husband. He even asked me "Are you a decision maker?" Excuse me? That's extremely rude and ridiculous! It was my first time trying to buy a car from DCH, and ofcourse it was the last time I'd like to go there. Plus: Mario earned stars for DCH, otherwise I would give 0 star without any hesitation."

"We were excited to get one of the most wanted vehicles around. Although it didn't start out well , all well that ends well. Our sales rep went out of the way to give us a unexpected second chance and came through in the end. Thanks and hope we have a long relationship with DCH FORD of Thousands Oaks.."

"This was an absolutely awful experience. I went in to buy an Escape. I called ahead to ensure it was available. Told them I didn't want to haggle just wanted to pay what they were asking. I get there several hours later. Sales guy can't answer basic questions about what features the thing has, if the sync is running the updated version and what engine size. He just keeps telling me he will get me the original window sticker (which, he never did). I looked the vehicle all around multiple times looking for issues or dings paint defects. Took it for a test drive. We go in to start taking money. My last favorite part. Long story short I explain I just went the vehicle for the price listed online, with 2 key fobs and a full tank of gas (as is customary when spending $$$ on a car). This annoys him because he can't sell me a warranty or attempt to trick me by talking in terms of monthly payments instead of outright price. He brings me back a paper showing the car price and tax title and license with a price listed. He stepped away and I did the math but came up with a number that was $1400 less than what was on the sheet. When I told him that the math didn't add up he explained that was for the dealership add ons. I explained that I didn't want those, that I wanted to pay the price for the vehicle that was listed online. He was clearly flustered and annoyed by this telling me there was value in those add ons. I said I'm sure there is but for me it comes down to the bottom line. He insinuated that he would have to see if they would do that because these were already things installed and they weren't going to and I quote, "Go out there and rip the clear coat off the car". I told him that if they we unable or unwilling to give me the price for the vehicle stated online then I would have to pass on the purchase. He came back and said that they would give me the vehicle for the price online but that they wouldn't be giving me a second key fob or putting any gas in the tank. I replied with, "if that is how Ford wants to conduct business then it is what it is." Signed some paperwork and headed to finance. Signed make paperwork. About an hour later I was given the single key to the vehicle. I wasn't informed of any information on the car, sync system, headlights, wipers, nothing. I inquired about the keyless entry number and how to reset and was told that service had gone home so there was nothing they could do. Cool. Drive off the lot and went straight to a gas station because it was basically on empty. Opened the center console and there was trash of the protective paper floor mats in there....cool. When I arrived to my parents house, my husband remarked on the paint by the windshield. It looked like it had been ripped off in a strip!? I was like, what?! It wasn't like that was like that when i looked at it initially. Then my mind flashed back to the comment, "It's not like we are going to go out there and rip the protective film off." ......cool. Called about it, received no reply. Here's a picture of the strange paint issue. I'm not a car person but maybe an expert can enlighten me on how this could happen on one single strip with paint being effected no where else on the vehicle? It supposedly has a lifetime warranty but since I've received no reply I'm not sure what will come of it. Really unfortunate experience. I have only driven Fords my whole life. I will never be purchasing off of a Ford Lot ever again. Between the empty gas tank, one key fob, trash in the center console, defective missing strip of paint after that uncalled for comment, the whole thing was very unprofessional and disappointing. Steer clear into a different dealership if you want to be respected as a woman or even a human for that matter!"

"DCH Ford of Thousand Oaks is amazing. Jerry Navarrete took care of me and provided exceptional customer service. He was there every step of the way. Everyone at this dealer is kind, and are willing to work with you to get a great deal on your next purchase. Highly recommend Jerry! Great deals, great car selections that are clean, and top notch customer service. I’ll be back!"

"I was extremely impressed with this dealership. Not only are they nice, they are knowledgeable. I had several questions about the warranty and how to use some of the features in my new 2023 Ford Edge SEL. All were answered in a manner I was able to relate. Impressive for sure. I'll never purchase a vehicle anywhere else! Thank you"