Pavilions

"I am a Uber eats delivery driver, who receives request every day and hour from customers to shop and pay for their groceries. Every-time that I walk into this store at this Santa Monica location, one of the supervisors named Candy continues to direct her associates and security guards to follow and harass me around in the store. I’ve been coming here for Uber Eats for the past year and was told by the stores former security guard, who I bumped into out of the store, that Candy and others told her to “follow that black guy around and to keep an eye on him”. I was also told by her current employees that she does order others to watch me based off of the color of my skin. Since I’ve been coming to this store for Uber Eats within the year, all of the associates and guards are aware that I’m a Uber eats delivery driver, and I even show them the app and barcode at the cash register, confirming that I work for the company. But no matter what, Candy still continues to show discrimination towards me as if I’m coming in there to steal. Yesterday while I was talking on the phone using my apple AirPods Max, she sent out her security guard and her associate to follow me constantly in the store, pretending like I’m about to steal. There was a time that I had even asked her a question on where to find an item and she didn’t even look me in the face nor answer my question. I am sick of the ongoing discrimination at this store and am warning all African Americans before entering this store to be on the lookout for this kind of behavior. And am asking the owner for this establishment to take major action to end this kind of discrimination."

"Saw a manager treat a homeless person like they were at the bottom of their shoe. I was so disgusted, I changed my mind on shopping in this horrible place. To the manager here, you disgust me!"

"Super friendly staff. Was buying some bottle of wine for clients and the security detail was keeping an eye on me. I can respect that. Doing his job well. All in all, get great savings here as a member, ample parking and actually has human beings at multiple checkouts to assist you. So it's always quite quick for a large box grocery store."

"The new manager, Esmeralda Morales, is an awful human being. She does not have any customer service skills & treats customers like garbage. Do not shop here!!! I had a great relationship with the previous manager, Mark. I work across the street & had an issue with a neighbor who was charged with indecent exposure to me so Mark agreed to let me safely park in the pavilions parking lot, where I have been parking for over 5 years, everyday. Yesterday my car was towed & it cost $470 to get out. When I realized my car was gone I asked to speak to the manager & Esmeralda came out. Immediately she had a snotty facial expression & when trying to explain to her the agreement I had with Mark she was shaking her head no…no…no…I asked her what she is shaking her head about & she said she’s been working there for a year & didn’t recognize me. I’ve been shopping there almost everyday for over 5 years as well and know plenty of the staff & Starbucks employees. I came back to work to find my colleagues car was also towed, she went to speak with the manager too & Esmeralda was rude to her saying “I don’t care” when my colleague said she can’t afford to get her car towed. This woman is NASTY, inconsiderate, rude & lacks any kind of human compassion. It would have been a whole different story had they put a warning on our cars & we could’ve talked to her about my previous agreement & see that we are good customers & their neighbors. When we went to pick up our cars, warning letters were on the windshield, yet they towed them the same day anyway. I hope she gets fired & she should get a job at the tow truck place where she can spew her nasty attitude to all the unfortunate & angry customers who have to pick up their cars. I’m certain karma will bite her where she deserves."

"I was a loyal customer of Pavilions on Montana but recently their service is so unfriendly. I went and brought expensive wine in the locked up refrigerator section. The staff came and opened it for me and he put it in my cart. I said let go together and check out and pay first then I can continue to shop more. Without any facial expression, he said that he had to bring it up to the cashier and leave it there. I said I can pay for it now. He said sorry that’s their procedure. Super unfriendly. I said if you don’t want me to pay for it now, then it’s fine. I just want to express that their service staff always seem unhappy, unfriendly and unpleasant recently… never going to shop there again! I have moved to Bristol Farm on Wilshire Blvd in Santa Monica!! Bristol Farms is by far the best!!!"