Bay Cities Kitchens & Appliance

"The sales people would sell you their mother, but once the cell is made, there’s no one that stands by their product. Within two months of purchasing a very expensive Thermidor induction stove top the stove top fell, and Bay Cities readily claimed it was not their problem. Their products are beautiful, but overpriced and their service and business model is terrible Buyer beware"

"I have been a long-time client of Bay Cities. But this was very disappointing behavior. I went to Bay Cities to replace my refrigerator drawers Upon providing you with the make and model of our Subzero refrigerator drawer, Maribel Martinez recommended an alternative brand. Trusting her expertise, we proceeded with the recommended alternative brand refrigerator drawers, assuming that the necessary measurements and specifications had been thoroughly considered. Regrettably, upon delivery, the drawers did not fit our space and were deemed un-installable by the installer they did not fit in the space. The installer took it back to Bay Cities, but then Bay Cities turned around and said that they couldn’t take it back because he had been installed and the box was open, so we had to resell it on consignment?! They refused to refund the $2515.30 purchase! It was not installed as it didn’t fit in the space, and we were not informed that this was a "special ordered merchandise" situation or that it was a non-refundable order! That is highly unusual for a fridge in today's market! As customers, we relied on Bay Cities expertise to compare the specs for the two refrigerator drawers and trusted their guidance when we placed the order"

"Mary is a Customer Service Professional that truly goes above and beyond to assist customers! Bay Cities was my 6th call today for a Water Filtering Systems for 3 units in our commercial kitchen, yet Mary was the only representative that I spoke with that was patient, answered my questions and took the time to guide me to and through the information that I needed to have an initial understanding of what types of systems we would need for 3 different units and not attempt to convince me that the only way to get what we needed done was through our mainline. I'm extremely satisfied and hopeful to do more business with Bay Cities as this is not the only restaurant kitchen that I manage, in need of new systems. I was also very happy to know that Jack, the Manager I spoke with was absolutely pleasant and professional as well. Bay Cities is definitely a business to use and return to if you're looking for professionalism that ALSO cares about what you really need and making sure you get it! KUDOS!!!"

"Nicest and most contemporary showroom … 2 years ago during Covid we got a great deal on a subzero wolf package for our appliances! And about 2/3 months ago we talked to Joseph and got a beautiful high end modern German cabinet system installed in our kitchen, vanities, and laundry room! 5 stars plus, highly highly recommend!"

"I just saw that the owner is trying to get google take down my recent ONE STAR review by stating that it is false and they can't find the purchase record. For your records here are the details of my purchase; Sales Person: M Mar... Invoice# MM2861 Purchased on Aug 6th 2021. My Name and Number can be seen clearly on the Invoice that correspond with my name here. I have all the email traffic and attachments still in my records. As Bay Cities App. you need to correct your wrongly accusations against myself immediately."