Massage Envy

"Blake did my deep-tissue massage. He was professional and worked on my problem areas (neck, shoulders, back). He was personable and was down to answer all my inquisitive questions about the science of how muscles/massage work/connect. Pretty interesting! Thanks Blake! I will be back!"

"I have been a member here for at least a decade. Have too many saved massages from membership than I care to admit. Called two days ago at my wife's request to book massages for each of us in her only day off this week. Spoke with someone on the phone and discussed times and preference for both female therapists and was confirmed with two different times with two female(won't name the here) therapist for 1030 and 11am. Arrived today and I tried to check in and the woman at the computer could not find my scheduled massage. My wife went to the woman at the other computer and checked right in for her 11am. That woman then left the front desk while the woman in front of me struggled to find my appointment. When the other woman came back out I asked her from where I was standing with whom was my wife's appointment. As my wife and I were the only customers in the waiting area, I was perplexed at the fact that she didn't respond to me three times that I asked her She then stated that since I was in front of the other computer she still thought I was talking to that employee. I became frustrated as I was realizing that my morning was likely wasted as it is a forty minute drive to get to this establishment The second woman then berated me for being upset and said there must have been a miscommunication in regard to my appointment. I was astounded that it felt as if she was insinuating that I didn't understand what transpired during the phone call that I made to make the appointments including the knowledge of the times for each and who my therapist was supposed to be I told her that I was very clear in my recollection and understanding of the discussion in which I was an active participant. This second woman then told me that I had no right to be upset as neither she nor the first woman were the persons who took my phone call. So I am supposed to find out who the person was who took my phone call and wait for her to come into work and voice my frustration with her? As employees do they not have or feel a certain responsibility to identify and rectify the mistake or should they just tell a customer that oh well, sorry you didn't understand the substance of the conversation to which you were a party and you have no right to be upset that we as a business have wasted your time. I walked out, left my wife to have her massage and before her 11am massage my wife came out to tell me that they told her that the person who took my call was new and that someone scheduled another person with my scheduled therapist I told my wife to tell them to cancel my March scheduled massage as well. My wife then messeged me to let me know that they were going to have the Asst Manager call me. Ha! I would rather speak to Ms Sarah Stein and they owe me for 50% of the massage they unilaterally canceled inside of 24 hours just like they charge customers who cancel inside of 24 hours."

"I’ve been seeing Bridget as my massage therapist the last couple years or maybe longer as time flies by so quickly. The Massage Envy that I go to is on Mallory Lane…. She is just the best ever….. I’ve been getting massage for 20 plus years & I rate Bridget in my top 3 I’ve had during that time… Run ….. don’t walk & get on her table!!"

"Everyone at this Massage Envy location is incredibly kind and helpful! Blake is my massage therapist and I can’t say enough good things about him. He is the most helpful and thorough massage therapist that I’ve ever been to. I feel so much better each time that I get a massage! Blake truly cares about helping others and is a FANTASTIC massage therapist! I am very thankful and blessed to have found this Massage Envy location!!"

"The store is clean and quiet, I sometimes go in early just to chill and relax in the waiting room. Always relaxing music. The office staff and management are always very pleasant and very helpful! Roderick is awesome! He always asks what I want in each session and he always gives a great massage! He has just the right touch and I can really tell his mind is always on me and it’s not wandering off somewhere! else. I would give him a 10 out of 10!"