El Pollo Loco

"First, food is good, staff are respectful and are decent. Coming to the cons, some beggars and homeless kept on asking customers for money to the extent that they make rounds of begging."

"Everything was going so good until 12:35pm I'm never going back El Pollo Loco with my service animal if any of the employees know her patches says " stop no eye contact" from this incident I'm not okay because there is no need to ask me if I have a "muzzle" for that we got kick out. and if you know muzzles aren't necessary for all Service Dogs , they do have a role in certain situations. I don't feel welcome anymore because of this incident today March 1, 2023 and she only bark because someone was giving her eye contact ! it says on her patches " stop no eye contact " and from there she bark in El Pollo Loco because she felt uncomfortable by one of El Pollo Loco employees looking at her & from there it wasn't good. then some employee assume I knew Spanish they use the microphone saying something I don't know what but what I can say is what a horrible experience . I hope nobody has to go through that."

"This Pollo Loco is fast to make out going meals no drive thru but the workers are a team working hard to serve your meal and keep the place clean. food is great made fresh"

"El Pollo Locos version of Birria meat is sooo very disappointing!!! The birria meat tasted like old mushy microwaved roast beef had no mexican flavors at all I wouldn’t even have guessed it was supposed to be Birria meat if you didn’t tell me. Consume also didn’t help at all with the flavor. The whole meal I got today was just straight flavorless I know el pollo loco is known for not being authentic but this is ridiculous!!! Seems like they just came up with this quick to get people talking trying to keep up with the hype of the Real Birria sensation. No not recommend. Don’t waste your money ."