Pep Boys,

660 E Los Angeles Ave, Simi Valley, CA 93065, United States

"They took good care of me and my car. Would definitely recommend this location to all my friends and family."

"Went in for an oil change and tire rotation and was early for my appointment. The moron at the desk said with an attitude that I was early and seemed annoyed, I politely said that I’d wait and didn’t ask to been seen before my scheduled time. Who knew punctuality could be offensive. The oil change was sloppily done, there were greasy finger prints on the driver’s door and later on when I popped the hood there was spilled oil all over the engine bay, filler neck and even on the fan shroud. I realize that these days finding a competent shop is tough enough but sloppy work is almost as bad and what all customers see. This would have been a 3-star but the sloppiness even more than the moron at the desk make it a 2. Thanks for responding but it’s pretty self explanatory, more manager oversight is needed to see how vehicles are being turned out to customers. The door and the mess under the hood is inexcusable. It’s not PB as a whole, it’s this location. Glad to hear that you’re doing something about it…..which is the point of this."

"Had a very good experience. Courtney up at the front desk really helped me out, communicating every step of my service with me. I also asked Jose some questions over the phone prior to my appointment and it helped streamline service to get my car ready to rock the very same day. Thanks, y'all!"

"After I posted the below review the store manager contacted me and did his best to make it right by giving me almost the same deal I originally had. After doing much research, I preordered 4 tires with installation and alignment at Pep Boys because they had the best deal at the time. I made an appointment and showed up on time. After waiting an hour and 45 minutes the manager tells me the tires were the wrong size - I used Pep Boys recommended tire size (they were off by one inch) - he tells me they have the “right” tires but after calling “the boss” he said they won’t honor the deal I had reserved and it would cost way more. I left. Rip off. Horrible customer service."

"I made an appointment for 1030a and my daughter brought the car in at 1015a. After waiting over two hours and only after I called to complain to service manager Jose, they finally started work on the car. I was told that this would take no more than an hour to put new tires on the car and instead, it took two hours and 55 minutes. When I questioned Jose about the delay, I was told that they got busy. What is the point of making an appointment if you are not going to honor it? To add insult to injury, they told my daughter that the car needed new brakes and new rotors but when I took it to my regular mechanic, he said the rotors were fine. In my opinion, these guys are just trying to rip people off for all they can get. Fool me once, shame on you. Fool me twice, shame on me. I will NEVER go back there again."