O'Reilly Auto Parts 1239 East Los Angeles Avenue, Simi Valley, CA 93065

"Always have the parts or are able to get the parts I need quickly. Excellent return policy as well. Great staff"

"This place never fails me. Whenever I go somewhere else, I'm always gambling on whether or not they have my parts. O'Reilly always has what I need."

"After being accused of trying to return a headlight that wasnt what i was sold and the "driver" saying that he would not do the return WITH a proper receipt, i was told to ask the manager. He then just stood around while we had to ask every person that walked by us if they were the manager. Talk about not going beyond his job description. Then why be behind the counter acting as if you are someone who works there instead of an uber driver?? Ive never been so disrespected and treated so poorly by a retail establishment before. Obviously, they care nothing of customer service, little of customer retention and more of making sure they are paid to do as little as possible. I was trying to return a $100 bulb, that was the wrong one for my car. Not a $10,000 engine. But acted as if we were trying to bankrupt the company with that measley $100 return. Perhaps if the emplyees spent an equal time trying to make.customers happy rather than trying to ruin our day, $100 wouldn't cause their paychecks to bounce. They Refused to do anything for us. Acted as if we were supposed to know exactly what the alternatives to an exchange were, when we asked how much is the correct bulb, the response was "it depends" then stared at us blankly. No looking it up on their computer or anything. Make sure you are able to google everything you need answers for when going to this store, because thats what i was told to do when i asked for a copy of their return policy as well. The only way i would ever return to this store would be if there were all new staff. I would never waste my time on complaining about useless, lazy, overpaid staff; however, after how disgusted i am over this expierence, i will be forwarding this to their corporate offices. Maybe some customer training or a new job is what these employees need."

"My engine light came on, and as usual, there was no information on what the problem was. I drove to this O'Reilly's and the clerk was friendly and helpful. He checked the car's OBD2 diagnostic port and was able to give me clear results. Of course, they weren't *good* results (why couldn't it be just the gas cap? Curse you, Automotive Gods!), but that's certainly no fault of O'Reilly's. At the very least, I knew what I was dealing with, which I greatly appreciated. Not sure what the code for "Too many bodies in trunk" means, but I'm sure a qualified mechanic will be able to figure it out."

"Better service at this location. Great job guys. Thank you for your help with finding the oil I needed for my car."