Active Appliances Inc. Appliance Repair

"Horrible company. My home warranty company sent them, otherwise would never have used them given all the bad reviews! They are terrible. The ice maker on my refrigerator door isn't dispensing ice. They came out and the technician said there was a ripped wire in the door. I asked how that could have happened, and he told me poor construction. However, he apparently told my home warranty company that it ripped due to the door being overloaded and not normal wear and tear! And now the home warranty company won't cover it! The door has 2 tiny shelves on it and barely anything in them. There is no possible way it was overloaded. And why did he tell me and the home warranty company something different?? Probably because they hope I'll just pay them directly to fix it and they'll get more from me than they would from the home warranty company who they have contracted rates with. No wonder 750 1 and 1/2 star reviews here and about 1700 1 and 1/2 star reviews on Yelp!"

"This company is absolutely terrible. Their "repair man" (genuinely questionable if he is capable of fixing anything - he is certainly not licensed or certified to do any sort of repair) came out to evaluate our refrigerator. After his inspection, which left a mess of our kitchen, they said a part of the computer was broken and they would need to order a part which would be there in 2-5 business days. Fast forward to THREE WEEKS later. After finally getting the part, they came back to install the part. I am not joking when I tell you that the "repair man" was sitting in our kitchen watching YouTube videos on how to fix the refrigerator. Not only did he not solve the problem, but he made it worse and we are back in this stupid, continuous loop with this company because they are seemingly our only option through First American Home Warranty. To First American Home Warranty, PLEASE READ THE REVIEWS - no one wants to work with them. It is a miracle that this place is still in business. Seemingly they only are because people are contractually obligated to work with them. If you have any agency in the process CHOOSE ANOTHER COMPANY. Side fun fact - they will not connect you to a supervisor on the weekends. This place is an utter joke and should not be in business."

"Complete waste of time. I set an appointment for a Viking stove leaqking gas. They show up ands then send a denial to AHS stating they do not work on Viking stoves. They took my $100 fast for doing nothing. For the same service request I asked for the refigerator gasket to be looked at. They came and said yes it is covered, it is wear & tear and they would need to order the parts. AHS then states they told them it was ripped and not wear & tear and the claim was denied. Complete waste of time with unethical company that shows up for 5 minutes to get a service fee and lies to you face. They lie because the profit to them for ordering and replacing a refrigerator gasket is not enough when they can do all the easy jobs and make more money."

"This company has zero credibility. They "repaired" the same issue twice in 6 months and both times told me if it didn't stick I would need a new fridge. They failed to fix the issues both times and now they are recommending I work with a different contractor. I guess at least third times a charm for taking ownership of your inability."

"I would like to share my recent experience with Active Appliances Inc., which has been nothing short of frustrating and disappointing. On August 22, 2023, a technician from Active Appliances Inc. (contracted by our Home warranty company) visited our residence to address an issue with our refrigerator, which was not cooling properly. Before even examining the refrigerator, the technician asked me to sign a waiver, absolving Active Appliances Inc. of any responsibility for, amongst other things, food spoilage during the repair process. This seemed like they were more concerned about protecting themselves than providing quality service. The technician then proceeded to diagnose the problem without even opening the back of the refrigerator - or the freezer's back panel. He claimed that the issue was a faulty coil and fuse, solely based on pointing a thermometer at the refrigerator/freezer and citing his prior experience. I questioned his diagnosis, but he insisted that these were the problem areas. He informed me that the necessary replacement parts might take up to ten days to arrive, and I should expect a follow-up appointment once they were available. Two weeks later, I received notification that the parts had arrived, and a new appointment was scheduled for the next day between 12:00 and 5:00 PM. The technician arrived at 3:30 PM, and we promptly emptied the freezer to facilitate the repairs. However, to our dismay, upon inspecting the back of the freezer, he declared that the coils and fuse were functioning correctly and suggested that the issue might actually be with the "fan." This sudden change in diagnosis left us in a frustrating predicament. We then had to face yet another week or more of waiting for the correct repairs to be conducted. This extended delay not only inconvenienced us but also exposed us to further food spoilage, which has been particularly concerning, especially during the summer months. As a customer who relies on a fully functional refrigerator, I am extremely upset and inconvenienced by this situation. The initial misdiagnosis without a thorough examination of the freezer back panel has resulted in significant delays and frustrations for us. Finally, after 23 days of waiting, on September 14, 2023, the technician showed up close to 4:00 PM, and finished the repairs which took him about 30 minutes. While I understand that we signed a waiver regarding food spoilage, it is disheartening that Active Appliances Inc.'s representative was so careless with their diagnosis and repair process. Considering the level of frustration and inconvenience that Active Appliances Inc. has caused us, I cannot, in good conscience, recommend this company to anyone. Customers deserve transparency, professionalism, and accurate diagnosis and repairs when they seek service, and unfortunately, Active Appliances Inc. has fallen short on all fronts in this instance."