The Home Depot

"Always find what I need here , even have gotten a couple deals . Always busy, parking can be a pain sometimes. There Rent-a-Tool is absolutely amazing, you have the option of 4hour or 24 hours at great prices, the guys are super helpful in there . Unfortunately Cashiers in the pay by yourself area aren't as helpful, some Hispanics are new to technology or just need a minute to figure it out, I've seen that instead of taking the lead in showing they repeat a sentence over and over instead of stepping up and actually guiding a customer out. I understand it's a long day and dealing with the same thing over and over is annoying but hey not everyone is mean. Some people just want actual help instead of feeling helpless."

"This is a good home depot with plenty of inventory and good service I've come to expect from Home Depot. I really don't like the parking here. Always crowded. Staff is friendly, store is well lit and clean. Prices are average."

"At the beginning of my visit I had a horrible experience due to losing my gift card that I was given by Home Depot employee for a return I had (without a receipt you get a gift card). It was only minutes after we walked away from counter to roam around store to pick up a few things we needed when my boyfriend realized the card had fallen out of his pocket . Since it had only been less than 15 to 20 min I went back to the sales rep that helped me so the return and she basically said we can’t do anything. She wasn’t that helpful at all. I asked if she can just put a block on it she said no without even thinking twice or being friendly. I walked away very upset to go start looking for it aisle by aisle since it was $115 dollar gift card . While I was looking through the aisles I realized I should talk to a supervisor, I mean I’ve been in customer service for over 15 years and the meaning of customer service is going out of your way and trying to help the customer. Not by giving attitude . So I saw an employee in one aisle unpacking merchandise and I went up to her asking if I can speak with supervisor . She went ahead and paged manager then manager referred her back to that first rep that said no to me. I told the second employee (Niury was her name) that the lady that their manager referred me too was rude and said there’s nothing she can do. Niury was an angel. Totally simpathizing with my situation she walked me over to an empty station and started to see what she can do to help me. Long story short Niury and another employee Karen were my hero’s of the day. They made it happen and gave me another gift card and canceled that one. The point is maybe it is their rule that they can’t but the fact how both Niury and Karen handled the situation and went out of their way to make customer happy when they saw how stressed I was means they truly are the definition of amazing customer service! Thank you sooo much! Haven’t had such an incident happen in a long time that an employee of a store quickly changed my stressed day to happy!"

"Problematic to say the least. Where to begin... So - My 71 year old mother purchased a portable AC online and set up instore pickup for April 7th. To help her out I of course go to pick it up and then install it. Problem 1 of 2: I went to the store to pick up the AC. First problems right off the bat - they couldn't find it in the pickup area. The person assisting me was very friendly (so there's the 1 star). She eventually told me I could come back later when the..movers?..find it, OR I could go to the aisle where it should be and pick it up..physically..myself. This all sounded goofy but I obviously decided to go get the AC. The staffer wrote down the aisle number and SKU for MY ALREADY PURCHASED PRODUCT. I went to the aisle. It's up on a shelving unit. I return to the desk and let the staffer know that I'd need help since I'm not going up a ladder to get a product that should already be in front of me. She sends me back and over the intercom pages a staffer to assist me in the aisle. I wait 10 minutes. No one. 15 minutes. No one. I go find a ladder and do it myself. I get the receipt and leave. Problem 2 of 2: I go to install portable AC today. I notice as soon as I open the box - this unit is absolutely WELL USED. Like, literally damaged and scratched up. There is no indication on the purchase order that this is some kind of returned/refurbished product and this thing cost over $300 - If you've ever installed one of these portable ACs you can tell how used this thing is, it likely already went through a whole heat season in someone's apartment. Dirt and spunk clogging the vents, literally someone's matted hair near the drain plug, scrapes and scratches, foam stuck to the vent from previous install, a weirdly crumpled vent tube... Pretty insane honestly all around. Won't return and will reach out to the manufacturer to let them know what's going on at this place."

"The customer service at this Home Depot is amazing!! The day my husband and I went in all our questions were answered and all the employees who spoke with us were super kind and helpful. We will be making the drive to this location for our future visits. I'm telling you that the employees go beyond to help you with what you are looking for and give you suggestions and are very knowledgeable in the area they work in. The store is well organized and lots of items in stock."