Lowe's Home Improvement

"Terrible customer service. A poor dishwasher installation cannot be looked at until after the weekend, I was told, because the installer is unable to receive the work order due to “system problems.” I reported the problem on Monday and this is Friday. Meanwhile, the dishwasher cannot be used. They must then send an inspector to assess the problem before a repair can be scheduled to fix the problem. I asked that they contact another installer and was flatly refused. The Lowe’s associate was unconcerned and unapologetic. I’m extremely disappointed with Lowes’ customer service. Don’t rely on them. They’re the worst."

"Nice store with a good selection of various plants. I found some very pretty pendant lights here on this trip too! Can't wait to install them"

"I do really think that the people here are the nicest. Genuinely are helpful and usually have good answers. Not always the best advice, but I understand. My true frustration. Falls and processes and procedures of how returns work and having a pro account/pro number. Theoretically the idea should work that if you have a pro number every receipt is stored under that pro number. So we need to return items. You don't have to have the actual receipt. Yet consistently my orders don't show up in the program. As a contractor, keeping receipts for every purchase would be ridiculously daunting when I make 4 to 5 purchases a day at some type of home improvement store. The only way to put the pro number into your transaction is by using your phone. It cannot be looked up via a phone number. I'm turning returns, now. If you make a debit purchase which requires a pin number, you should no longer receive cash back even though a debit purchase is considered same as cash. Sometimes waiting that 3 to 5 days is difficult to do when making large dollar purchases for customers. My recommendation would be if you're a pro I would save every receipt and or take a picture and or have it emailed to you so that you can then reference it later through email. The pro system does not work well nor does the return process.."

"Purchased a washing machine. Sales associate was nice and knowledgeable. One of the easiest appliance purchases ever. I don't do hard sell so this was refreshing. We will see, whatever they manufacture these days will never last like they should. Time of day matters, I visited on a Monday afternoon - few people in the store. Easier to take your time and not feel rushed."

"Big Thank you to Andrew who helped us out at Lowe’s. We needed a very tall rolling mirrored closet door. It was packed up at the highest section of the racks. Andrew not only found the last door but he brought it down with a great attitude. Lowes was about to close. We are very happy with the customer service that Andrew gave us. To manager of Lowes Santa Clarita: Great job finding quality people."