Caliber Collision

"They were able to schedule my car for repair in a timely manner. Mary was very helpful and conscientious. The repairs were just on the right rear door. I received communication daily that work was progressing on schedule without details of what had been done so far. The repairs took longer than expected but Joey and Kevin took extra time and effort to keep me updated. I have used other Caliber collision shops and this one matched or exceeded the service i received in the past. The work on my car was perfectly done but the people made the difference!"

"Car returned with white specs on rear quarter panel and rear wheel. My car is black and did not have any paint work performed on it. Had to buff it out to remove. But I will say the work that was performed was completed quickly and fit and finish was good."

"This shop (Lebanon TN location) offered some of the best customer service I have ever received. They maintained constant communication, almost daily throughout the repair process. It was estimated at 2 1/2 weeks and was completed two days early. Joey was extremely helpful and always available to answer questions. When completed it looked brand new."

"This place was was horrible put my car in there after a minor front-end accident after they told me they would be fixing it on spot they sent it up to bowling Green Kentucky while in bowling Green Kentucky my car was in the alignment shop for when they got it back they waited two days later to call me and tell me my car was full of mold an insurance had you total it out so would not recommend taking your car here at all"

"I would never in a million years recommend this location to anyone. All of my family and friends avoid this place like the plague as well. The first issue was that they kept my car for 3 months and pushed back my pick up date 6 times. They refunded my rental car cost for my time. That was appreciated and great. What they did not compensate me for was the horrific job they did on my suv. Less than a week after picking it up I had to take it back because the AC they replaced wasn’t working. Two weeks after that I had to take it to the dealership to fix the splash guard that had fallen. They could not believe how bad the work was, and they also informed me that my bumper was put on wrong and misaligned. You can see the gaps from it being improperly installed. I informed them that the bumper was painted the wrong color when I picked it up, and I never heard back from them about it. Not that it matters anyway, because the paint is now peeling off of the bumper they replaced. The work that was done was all done wrong, and is absolutely unacceptable. To have my vehicle for 3 months and to leave me with a vehicle that looks worse now is mind blowing to me. If you want quality work done in a reasonable time, this is not the place for you."