Alo 1923 Calle Barcelona, Carlsbad, CA 92009

"Honestly, they couldn't make the environment more cold. Walking into a store to hear employees talking about you, turning and seeing two of them gossip as if they are in highschool... Very unprofessional. I would hope that the managers would set a better tone for the store and hire welcoming, kind people. This isn't the first time this has happened to me here."

"Great service here. Super friendly and helpful"

"Had a very disturbing sales experience on Monday evening when checking. I saw a hat that I wanted to purchase as a gift on a mannequin and kindly asked an associate/greeter where I would be able to find the hat on the floor - She was very happy to help me and went in the back to get me the hat. I went to check out and gave all my information needed. The cashier told me my total ( around $74, give or take) and I questioned the price I saw on the tag bc I remember seeing the price at $58. She confirmed that what I saw on the tag was correct, $58. I kindly asked if the price that was on the tag could be honored. The cashier then turned to the manager and said it was ringing higher than what was on the tag. The manager was very dismissive, rude and condescending by immediately saying no and that she did not need to honor anything if she chooses not to and that the price is $68. I let her know how would the customer ever know if the price is higher if we do not work here. This to me felt very inappropriate knowing she is an ambassador of the company and should be a mentor to her colleagues. Her speaking to me in a demeaning manner was a bad look on her team and the brand and caused me to not continue with my purchase. When walking away, I took the hat off the mannequin that actually sold me and looked at the tag and it also said $58 and gave it to the manager. This to me was bad business, loss of loyalty for the customer and most importantly loss of sale. It’s the holiday season, we all work hard for our money and to not be able to buy the gift I wanted bc of an inappropriate manager is very disappointing."

"I had an OK experience, except for the fact that when I walked in I was welcomed by an employee in the very front of the store on her phone. Took her a while to even acknowledge me after I walked in… It was an older employee, but all the younger girls were super helpful and helped me find great gifts and even convinced me to grab some stuff for myself during my visit!"

"All the clothes are dirty (scuff marks, deodorant stains etc). This was my first time in an Alo store after hearing so much about it. I started looking at a few items and quickly saw how dirty everything is. It seems they just throw back dirty clothes onto the racks after people try them on without checking for stains. I wanted to buy a white skirt and asked if they had more in the back since ALL the skirts on display had gray and black scuff marks but they had none in the back. Disgusted. The lady did not even offer a discount for selling dirty items. She told me I could return it if it “doesn’t go away in the wash” when I know fait well stores don’t accept clothes that have gone through machine cycles (and thus lost their tag). Shame."