LOFT

"Great service. So friendly. Nice selection for almost any occasion. Go inside instead of online. Save our retail spaces and enjoy seeing and touching the fabrics in person. Great sales ongoing."

"I loved this store for many years, but I have to say the staff that works there now leaves so much to be desired. I walked in, smiled and said hello to them, they never replied, they never asked if I needed help, they never offered a changing room, and I when I found a pair of pants I wanted, I decided to put them back due to the fact i didn't want to interact with the rude person behind the counter that was berating a coworker for not pushing the credit card option on the last person to check out. I'd rather order online and wait for shipping. This store is the ONLY store in the forum that didn't have staff that greeted, offered to help, and had a wonderful cheer about them. White House, Chicos, Anthro, Madewell, and Urban Outfitters ALL got my business today. Loft is the only one that I could have bought and didn't all because of their poor staffing behavior. Please hire better Loft!"

"I love The Loft and I would say that 60% of the clothes I own are from here. That is why it saddens me to only give this location 3 stars. The location itself is great with a lot more availability then some of the other locations. The associates on the other hand are what drive my inability to give this location 5 stars. I came in looking for a larger size of the pants I had picked up from this very same location 2 days prior. I looked around to see if I could locate the same exact pants myself but I could not. I approached 2 associates who were less then helpful (subpar standards from what I expect from a Loft store) and told me to go look for it in the petites section. Neither of them offered to help me look for them. As I was checking out I was asked if I had found everything I was looking for and I informed the 3rd associate that I had not and the other associates were less then helpful. She was kind enough to go look for the pants I was seeking and even checked in the back. I wish I had gotten this associates name so I could praise her here but I did not."

"The two ladies behind the counter at the time of check out appeared to be busy, smug. Neither looked up to assist until I said something. When one item did not have the price tag, I went to retrieve one that did but the 2nd gal did not even say I didn't have to but did not offer to place item back. I did. This would be five stars if the lovely gal that did help me initially and with the dressing room also assisted at the register."

"I have had a recent bad experience at the Ann Taylor factory store at the Carlsbad premium outlets but I love Ann Taylor/loft clothing and had a coupon so I went here instead. they were friendly and helpful and efficient. I found a blouse that was exactly what I was looking for. I think my attendant’s name was Nancy. Store #1432. Thank you!! I’ll be back :-)"