Carl’s Jr. 1790 University Drive, Vista, CA 92083

"They switched to an automated drive-thru. The poor dude ahead of me seemed to be really struggling with it so I backed out, drove up the road to Jack in the Box, and was helped by a kind human who got pay and benefits and everything. The Jack in the Box food was okay."

"Happy ordered three happy meals plain and got only one of them playing. The rest were covered with mustard came back and asked for a fixed order and they acted like they were so put out. They gave me a hamburger and I said no I would like the whole order which they did not. They didn’t even treat me very nice or apologize for having me have to drive all the way back."

"Title: Disappointment Galore: Carl's Jr. Drive-Through with Presto AI My recent visit to Carl's Jr. left me utterly disappointed due to the implementation of Presto AI in their drive-through system. What's usually a smooth and quick process turned into a frustrating ordeal. The Presto AI system seemed like a promising addition, but the reality was far from it. Ordering through this AI felt like navigating a maze blindfolded. The interface was clunky and confusing, making a simple task overly complicated. Moreover, the wait time skyrocketed. What used to be a prompt and efficient process turned into an agonizingly slow experience. It felt like each order was processed at a snail's pace, leaving everyone in the drive-through line exasperated. I sincerely hope they reconsider or improve this system to bring back the efficient and enjoyable experience their customers deserve."

"My recent visit to Carl's Jr left me with quite an impression, and not in a good way. The highlight of my visit was undoubtedly the drive-through, where I had the pleasure of encountering a certain overweight gentleman If you're looking for a prime example of what not to do in a customer service role, look no further. His people skills (or lack thereof) were on full display as he took my order. It was as if he had a personal vendetta against good customer service. His gruff demeanor and complete lack of courtesy made me wonder if he'd somehow stumbled into the wrong career. It's safe to say that he would be better suited to a profession that doesn't involve interacting with the public. Perhaps a solo job, like toilet cleaning, where his apparent disdain for people wouldn't be a hindrance. In the end, I got my meal, but the sour taste of the employees attitude lingered far longer than any burger could satisfy. Carl's Jr, you might want to reconsider your hiring decisions if you value the customer experience."

"Went through the drive. The lady missed part of the order so we had to go back in a order it in person. Kind of annoying but it happens I guess. Got chicken tenders and fries and it was kind of expensive imo, when I asked ab the deal they offered for way cheaper she said I had to ask for it specifically... I don't work there so idk what they offer all the time, being told ab specials, especially if it's exactly what I ordered, is probably good practice. Fine whatever 0 for 2... but the chicken fingers should be fine. They weren't. Tastes like it's been a while since they changed their grease. Overall experience was not the Carl's Jr standard. They can do better"