Abercrombie & Fitch 10250 Santa Monica Boulevard, Los Angeles, CA 90067

"Sad experience … not helpful at all and apparently they don’t know anything"

"Nice staff but utterly incompetent and slow. Alarmingly so. Completely not worth it to go here."

"Brought jeans back to return, and the employee mentioned that they accept no tag returns based on which manager is on duty. The manager today decided she didn’t want to accept my brand new jeans return, that I had a receipt for! She pointed me to the return policy which said nothing about tags being on returns. The manager was rude!"

"Worst customer service! Don’t bother shopping at the store, just save your money and the headache."

"The worst customer service. I came here to return 6 items. The employee (who was very slow to all the customers, moved in a very sloppy manner) scanned 5 of them and refunded 5. I checked the receipt and one item was missing. She had taken all the items and sloppily put them in the bins behind her in no particular order. I waited on the side and asked her to double check, because I know I brought the item and I wasn’t refunded for it. She checked one bin with a glance and said it’s not there and that I probably didn’t bring it. I walk around the entire mall retracing my steps and asking stores if I somehow left an Abercrombie dress there. I eventually go back to Abercrombie, ask her politely to please check again (I added a bunch of sorries) and she said I need to line up again. I line up for 20 minutes as she takes her sweet time serving ONE customer before me. I ask another girl to check the bins again, and she found the dress. She checked all the bins very thoroughly and it turns out they had taken my dress back but not scanned or refunded me. They fixed the error but there was no apology. They wasted 45 minutes of my time walking around the mall and lining up again, and there was zero acknowledgement of their error. I don’t know how your employees are trained, but this is beyond horrible."