Chick-fil-A

"Never had a bad experience with this location until today. chick-fil-A is supposed to be known for their great customer service. However today After speaking with the manager, Heather that’s not the case. Picked up breakfast before work today and when I got to my office it was wrong. She told me I would have to come back today in the middle of a storm if I wanted my order replaced. Mind you I’m a Red member so I’m there often and until today never any mess ups. I’m a business owner myself and totally understand mistakes happen. However how you rectify mistakes is key! I told her I wouldn’t be able to come back until tomorrow morning. She told me there’s nothing they can do unless I make it back today. Again in the middle of a storm before breakfast. So make sure you check your order before you leave because the customer you will receive if there’s an error is a joke!!"

"Smaller dining area, but nothing too bad. Same great taste and same great service you can expect at any other CFA. Super stoked to see it at ONT!!"

"So I’m giving them 1* overall. Food is standard Chik-fil-A quality and the atmosphere is otherwise pleasant, but to offer military discount and then tell me, “I need to see actual military ID” when I’m showing them a RealID state drivers license with “Veteran” displayed on it is vexing. I’d be more forgiving of this if the response was that they only accepted Active Duty military ID (ex: Common Access Card or CAC), but apparently my VA Disability card was sufficient enough proof for the cashier - Natalie - which isn’t an active duty ID. I get that not everyone runs into military ID’s and that this is a very niche thing to even consider, but if you’re going to do something either do it correct or not at all. My state RealID says “Veteran” because I provided the state of California my DD-214, passport, and two proofs of residency. My ID should be enough for Chik-fil-A if it proved enough for the state of California to put it on there - even more-so considering it is the enhanced ID - and that they apparently are fine with my Disability ID, unless they are only acknowledging federal recognition and not state. I hope that the management provides some sort of clarification on this; being at an airport, you WILL be running into plenty of veterans and active duty, so having things be more clear for whoever is running the cash register would be fantastic. It is frustrating to be told my state ID is not enough and made to look like I’m lying for a discount when it is a government-issued identifier of my service."

"In airports by gate 405. Very clean quick service inside seating And food was tasty"

"It's smaller than other places. Very clean and organized. Good place to hangout while waiting for your flight. Charging stations are available inside. There is limited seating, but you can always seat by the gates."