Burger Lounge 279 East 17th Street, Costa Mesa, CA 92627

"First time ever at a burger lounge location. Update: (1/18/24) went back for the happy and did not disappoint. Grilled chicken sandwich with bacon on point. Took advantage of the 3 to 5 PM happy hour for chicken sandwiches. I ordered the basic grilled chicken sandwich and a mix of fries and onion rings with a soda. Cost me about $12. Only complaint is the chicken breast was a little dry and the seasoning was bland but overall a decent chicken burger."

"Great burger spot. They had good customer service. Was helped by Allan and he was very kind and I received my money order in timely manner. Allan let me know it was still happy hour at time of purchase which saved me half off of sides."

"We have ordered about 80 burgers over the past year and they have always been great. But today we have lost the winning streak. They forgot all the sauces (which we pay for) and for some reason the $9 chicken tenders have gotten so small that it’s mind boggling they can still charge so much. Burger was also pretty raw (which is fine, doesn’t really bother me but nonetheless it’s not how we ordered it). Maybe next time, it’s funny how one bad order out of many will carry the average in our minds. Edit- we have them another try and they and their great team redeemed themselves. So we are back to a 5 star :)"

"Very disappointing experience. Our order was prepared incorrectly -it wasn’t cooked well done (the way we have wanted )and we have returned to the store to rectify the mistake. The general manager was unwilling to do so. The only thing that we were asking is to our order to be remade for us and he was not willing to do it. The situation was bizarre because we were stuck in debate with the store manager for 10 minutes and the only thing that the general manager was willing to do , was to give us 50% off instead of a apologizing and replacing our meal. Reluctantly we have accepted his 50% off offer and even then ,the burgers were not well done as we have requested to be . The answer from the general manager was ,that is all they can do. We have told the manager that we are well known restaurant critic with 89 million views on our Google maps account and we have showed him that and he really didn’t care much about it. Definitely not the experience that we have expected from the Burger Lounge. Customer service doesn’t exist at this restaurant. The restaurant is so overrated !!! We will not be coming back. I will take my business somewhere else where I am appreciated as a customer."