El Pollo Loco

"Horrible service and food, The cashier was Karen and she honor her name. She is young Hispanic pale woman, maybe sound 25-27 years old. Very shorten bossy tone of voice and face like if she was smelling feces. I proceed tolerate because my kids were hungry and it’s the only stop before jumping in the fast track heading home to Riverside. After taking my order, I was skipped three times and one order order the same thing than me. Tacos dorados, and Karen again and asked how long it will take she said we are waiting on your tacos dorados. But she made no effort to check if they were coming or why the hold up. At the end once we hit the food. Tacos were burnt and disgusting, the taste was like if they were boiled days ago. I always try to avoid eating out because of this. Nasty food and service. My flautas are 10 times better than this tacos dorados. I will wait longer in the road and cook my own. Never coming back to this place."

"Carolina was amazing took my mother in laws order perfectly and guided her throughout the entire menu. She is definitely an amazing employee and deserves a raise! Her kindness shall never go unnoticed"

"Today was a sad day the quality of the food was absolutely garbage. The birria tacos were horrible the taco shells were very greasy and the birria was old and dry as you can see in the pictures. I also ordered a double chicken tostada salad and that too was horrible the avocado was old and the chicken was very dry as you can see in the pictures. It's very disappointing you spend money expecting quality food just to get garbage. I do not recommend eating at this location unless you like garbage food."

"I love El Pollo Loco in general but this time the chicken in all of our meals was very overcooked and very dry. I tried the "Keto Burrito" for the first time. Only 11 carbs apparently! It was enjoyable eating a burrito again, since I'm low carb, I usually only get chicken or one of the salads. I like that they offer low carb options! The burrito was pretty good.. except for the dry chicken. Another disappointment was that the avocado salsa is different. It's thinner and it's WAY TOO HOT. All the salsas seem less tasty overall and all much hotter than in the past. There used to be fresh cilantro in the pico salsa. There's very little taste to it. The new "cauliflower with cilantro side" was also lacking. The picture showed actual cilantro in it, but it was completely white with no evidence of cilantro. It was very bland. Restaurant was clean and service was efficient but a little slow. (We ordered inside). There were a few people eating inside but the drive thru was busy."