El Pollo Loco
101 South Harbor Boulevard, Santa Ana, California, United States
About the El Pollo Loco
El Pollo Loco is a popular fast-casual restaurant located at 101 South Harbor Boulevard in Santa Ana, California. Known for its delicious flame-grilled chicken dishes, El Pollo Loco offers a menu of Mexican-inspired cuisine that is both flavorful and affordable. Customers can enjoy a variety of options, from tacos and burritos to salads and bowls, all made with fresh ingredients and bold flavors. With a welcoming atmosphere and friendly staff, El Pollo Loco is a great place to grab a quick and satisfying meal in Santa Ana.
Photos of El Pollo Loco
101 S Harbor Blvd, Santa Ana, CA 92704, United States
Opening hours of El Pollo Loco
Monday:
10:00 - 22:00
Tuesday:
10:00 - 22:00
Wednesday:
10:00 - 22:00
Thursday:
10:00 - 22:00
Friday:
10:00 - 22:00
Saturday:
10:00 - 22:00
Sunday:
10:00 - 21:00
Reviews of El Pollo Loco
"Aristo was a manager on 12/2/2023 at around 4:00 PM. I was a customer waiting for my food. They messed up my order. Someone was waiting for the bathroom and 3 different employees had told the lady she needed to leave as they said she had been in the bathroom for 30 minutes. Aristo was one of the people that talked to her and told her she needed to leave. The lady said I have blood coming out of me you will have to wait. Everyone in the restaurant heard Aristo talking to the lady and the lady talking back. Five minutes later the man with his family at the table by the South Harbor Blvd corner of the business told the man waiting he needed to knock on the door and keep knocking. The customer that was waiting for a non customer in the bathroom answered him back that the employees had already been knocking for 30 minutes. Aristo came out and yelled at the customer waiting for the bathroom that he needed to leave or he was going to call security, as he could not have anyone disrupting his restaurant. That is funny as the Manager was louder than the customer at the table next to me or the customer waiting for 30 minutes for the person in the bathroom that was not a customer. The customer told the manager that Orange county health code required them to not limit the customers to one bathroom per the number of seats in the restroom. The manager told the customer he did not care. The customer told him he would contact Orange county health Monday morning. The manager, laughing, answered I do not care as I am not working Monday. I am shocked at a young manager with clearly no training in management skills making these mistakes. The customer should clearly file a discrimination suite as the Spanish kid was clear he did not like the caucasian customer. The customer went over and picked up his food from his table and told him to make it to go. The manager laughed after the paying customer left. The customer should contact an attorney first thing Monday morning as the paying customer was in the right. This location needs to be retrained."
"Customer service was off today. Not sure if the staff was just on party mood or something"
"Should've seen the reviews of other people's pollo bowls coming out small as well. I get it the bowl is $5, doesnt mean you should give half a scoop of everything. You guys have money to paint and remodel, but not satisfy your customers. Lived across the street for 20+ years and I'll just take the drive to mile square next time i want pollo loco ."
"This place is always a let down. I had some great pollo loco by mile square park last week and decided to get some today. I got it at this place because it is so close to me. This place is awful. The avocado salsa was basically water. They did not give me the dressing for my salad and the chicken was dry. Go to Fountain Valley location. This place is not good at all."
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