El Pollo Loco

"Good fast food. Like Pollo Tropical in Fl but less sauces:(. Decent and reasonable."

"The food is good not great, the "salsa" is all tomatoes and has absolutely no taste or kick to it, chicken was bland. And in Santa Ana where it's all Latinos, you could literally taste that no one there was putting in the required effort. Don't get me started about the prices!!! I got a tostada with a beverage my buddy got a 3 piece and IT WAS 1.25 SHORT OF 30 BUCKS. If you're going to raise your prices please make sure your food is worth it because right now it ain't worth it."

"Employees at this drive thru are very kind. Ordered another classic chicken tostada salad and my app didn’t work again! Ugh, the employee was nice to inform me that the app is figuring out its problems. Also, I should’ve asked for the chicken extra juicy (my friend who worked there past def said it helps)"

"I ordered a pollo bowl combo. Substitute the chicken for broccoli and add corn, as I usually do. I get to the window and I was asked to pay an additional dollar than I would normally. So I questioned the cashier. She speaks to someone on her headset, or pretends to, then tells me that it's extra if I want corn AND broccoli. I asked how much extra. She said a dollar. I pay, but when I look at my receipt, I see an additional charge for a tostada shell. She placed my order the way I requested and there was no additional charge, so she added a tostada shell, wow. Apparently, whomever was on the headset didn't like El Pollo Loco pricing, or the fact I didn't want chicken, or both. I also received steamed broccoli with mold on it."

"I just bought the 3 pice chicken and side dish and what a dusting thing ever. The food was not cooked as you can see the images with the blood in it also the chicken was so past due. What type of food do you guys service. My husband was one the one eating this dish and got ill with the chicken don’t recommend this place at all."