Carl’s Jr.

"Extreeeeeemely rude. Whoever was taking the drive-thru orders March 6 at 3:58 pm has the potential to be SUCH a kinder human but simply chooses not to. My 5 year old daughter LOVES Carl's Jr chocolate and oreo milkshakes. We came to this location after passing another one because I wanted my baby to be able to enjoy her shake at home. We attempted to order here and the person on the speaker told me she can't do that. Keep in mind we CONSISTENTLY order this shake from other locations and I have no problem paying for extra orders or whatever the charge is. They ARE capable of doing it if they can make a cookies and cream or a chocolate shake. I reminded her that every other location makes them for us and again, don't mind paying extra. She tells me she can't do it so what do I want. After that exchange told her nothing it's OK and I appreciate her when she immediately doesn't respond. My 5 year old is confused as hell as to why the lady won't make her shake for her and while we're sitting n the drive thru watching other people get their food I see the person handing out the food hanging out the window looking past the car in front of us at us frowning... I guess she expressing her anger for me saying I appreciate them? Keep in mind we've been locked in the drive thru for 10 minutes with a kid who doesn't understand (and frankly I don't either) why staff was unwilling to help my child get her treat for the day. The staff did NOT demonstrate that they valued us as customers. Which is fine. My family will not be spending another dime here n my kids will grow up knowing not to go to this location. Management I hope you help your staff learn how to communicate KINDLY and teach them that customers spending their money is the reason there's employment. We're happily at Carls Jr on Florence & Santa fe. And guess what, they made my baby her chocolate & oreo shake, they were kind and made it happen for her. My baby got her treat. u guys gave us GREAT reason not to do anything but pass by. I wish this location the best as well as its staff. Blessings ❤️"

"Went in for my lunch break, and It literally took most of my break to get my food. When I did get the food, it wasn't good. My burger was so moist i couldn't finish it, and the fries were not as hot and felt old... I was so hungry, and it ruined my day"

"Marie answered a question over the phone because the app kept malfunctioning. I came to the restaurant ans she was still here, shes even nicer in person. Free Burger Day gave us a chance to tey a burger we wouldn't otherwise have bought. My kids still prefer the superstar with cheese. But ill probably eat the Western Bacon but with extra sauce."

"Drive thru has great service! But beware they charge you .10 for each non re-usable paper bag.."

"Love coming to this restaurant to eat, hang out with my friends. The food is always so fresh, they work with a sense of urgency and the coolest part we don’t get up for nothing because a cashier is always very attentive."