Roseville Toyota Parts Department

"Talked with Chris about I possibly needed a new transmission on my 2018 RAV4. Had car towed and Chris kept me informed. Very professional"

"What exactly is the point of being open until 7 pm if you can't sell parts after 530? I ordered parts last weekend. Was told I would get a call when they came in (probably Tuesday or Wednesday)... it is now Friday, so I called. My parts have been there since Tuesday, but I can't get them because they can't sell anything after 530... I live an hour away. Ordered them here so that I could get them on my way home from work. No one ever mentioned that I had to be there by 530 to get them, or I would not have ordered them since I work until 530. Now I get to spend 2 hours of my Saturday driving to get parts because Toyota customer service is horrible!"

"My husband ordered a radiator hose connector needed to repair my car and called before leaving the house to verify it had arrived. When we got there they said couldn't find it. Elk Grove Toyota was significantly more professional, confirmed they had the part, and managed to not lose it before we got there."

"This place overcharged me. I went back after I reviewed the receipt and asked questions regarding why they charged so much?He Paul Koontz tried explaining to me that the repair took 3.5 hours. So I showed him the old part and explained to him that I can replace the part in under 15 minutes as it sits on top of motor next to air intake. 2 small vacuum hoses and 1 small electrical clip and part slides off. It's that simple yet Paul Koontz the service advisor told me it was 3.5 hours in labor. Paul Koontz said he made a mistake on the paperwork and did issue me a check for $306.90 which I got in the mail 2 weeks later. I just wonder how many people they overcharge when we as customers put our trust in these dealerships that rip us off. Paul Koonzt sounded more like a salesman that day trying his best to convince me that it took their PROFESSIONAL TECHNICIAN 3.5 hours in labor. Do your research is my advise and stay away from PAUL KOONTZ....."

"Disappointed! I ordered/purchased front driver & passenger floor mats (OME) for my 2008 Highlander from Roseville Toyota's part's website. My current OME mats are worn, however they're thick and deeply grooved rubber mats similar to those sold by WeatherTech. The Roseville Part's website showed these same OME mats on the product image. The product I received was a cheaper thin version (no deep grooves for water retention). Apparently what I received were the only ones available. I didn't want these cheap mats, so I return them but got charged a 30% re-stocking fee. Understandably mistakes are made, but I didn't get the product I ordered according to the product image (how else would I know they changed the product). At the very least they could have waived the re-stocking fee. For those ordering part's on their website (or any part's website) call to ensure that the image is an accurate representation of the product."