Pep Boys,

5135 Auburn Boulevard, Sacramento, CA 95841

"Professional assistance from both employees, at time of flat repair and went above and beyond expectations. Absolutely highly recommend all future service to be completed by them when I'm near this location, and have now included my future work to be completed by Pep Boys in my future. 100% impressed... thank them for me its great to see a team that cares please let them know."

"This was the worst experience I’ve ever had at a mechanic. Firstly, my appointment appears to have been rescheduled without informing me. I showed up at 1 only to be told my appointment was actually at 5. I came back at 5 and was told that one of the two reasons I wanted my car checked couldn’t be done there (checking why my windshield wiper hose wasn’t working). I indicated this when I scheduled my appointment, so I should have been notified ahead of time. The technician told me they could do a $100 diagnostic for the other problem (whistling sound when depressing the gas at high speeds), which, as I found out, means revving my engine about 10 times and opening the hood real quick. Aside from not being told how long I would need to wait and the waiting room looking like it had been abandoned for years (trash on the floor, dirty floors, cobwebs in the corners; pictures attached), I was informed that nothing was wrong with my car. Obviously something is wrong with my car-that’s why I brought it to you. I was told there would be no charge, but then waited 5 minutes for my car to be driven out of the garage. It wasn’t. That’s because while I was waiting, one of the technicians walked out to his car and peeled out of the parking lot. I went back inside to let them know I was still waiting. The technician at the front desk started airing his grievances about the employee who had just left. He told me they’d pull my car out. So I went back outside and again waited. Several minutes later, with my car still sitting in the garage, I went back inside. The technician was on the phone with a customer, clearly not listening to her, as at one point, he set the phone down while she was still talking to go walk into the garage. He then comes back inside and picks the phone back up and says, “Yeah, yeah, sounds good,” then hangs up. The customer waiting inside then tried to ask questions about her car that were ignored. Finally, my car got pulled around and I left. It was a terrible experience. Poor management and poor staff morale. There are a million mechanics in the area. Take your business elsewhere."

"Quality customer service. Easy to find location with plenty of parking. I needed my car inspected for Uber and Mr Eric completed everything professionally and promptly. Great guy easy to deal with and a happy personality. Highly recommended"