NAPA Auto Parts

"The representative was very nice kind and patient displayed compassion. Can you help me figure out what was going on with my car and the next steps after replacing parts of my car show me a video on what to do next thank you."

"Employees pass through here faster than taco bell the morning after a binge drinking night at the club. Customer service is non-existent. Automotive knowledge level is equivalent to Fred Flintstone. Employee Training must have been developed and is over seen by Mr. Bean. I mean seriously, all joking aside, the place is the worst run parts establishment in the greater Sacramento area. Been going to this particular location pretty regularly for the last 6 years. I watched amazing, knowledgeable, helpful, friendly, dedicated employees get run down and ruined. Ruined by horrible management. The place is plagued by sketchy individuals hanging out in the parking lot or loitering in the store looking to steal I'm sure. Inventory is never right. Never. This has to be a corporate store. There is no way it could possibly survive as an independently owned business. Do yourself a favor, take the extra time and go to a different Napa store."

"I want to give this store a great review five stars I had amazing customers service from Francisco the store assistant manager. Long story short I came in after not receiving good service from O’Reilly they sold me the wrong spark plugs twice. When I came in to here Francisco not only informed me the proper gap the spark plugs were supposed to have but also gapped them for me. Excellent support here I would definitely recommend this store and will do future business here."

"Napa it's a good place to visit, I haven't been there in a long time, because it's other Paces with lower prices but don't usually carry everything u need, that I need it right there good quality product, good store, good hospitality, and everything I needed was there, but check it out, I recommend if you can't find what you want think about, Napa!! its a OG store been around many moons!!!"