NAPA Auto Parts 6737 Watt Avenue, North Highlands, CA 95660

"I had a part delivered that was not the same part shown on the box. I returned it the very next morning to this store. I was met with comments like "it looks like it's been used", and " did you switch the parts?". They refused to refund me and told me to come back the next day to see the mngr. When I did, the manager says he can only give me a replacement. If I'm trying to return one, why the hell would I want two?! Contacting corporate is my only hope..."

"I will never Order anything from Napa again. They are scammers and don’t waste your time calling there 1800 number. They are a bigger joke"

"I love Napa.....they always have what I need and I always end up leaving with more than I planned on. Great customer service, good prices and the shelves are always stocked up."

"They greet you kindly at the door ! I was helped by a gentleman today who's name just slipped my mind but he was extremely knowledgeable, taught me so much about my oil and how to maintain a good oil life with tips . Couldn't have asked for a better experience"

"Needed a battery and went on web looking for hopefully a parts store that delivered. Saw NAPA did deliveries with no restrictions as to business or residential as long as 5 miles from store. Ordered battery on line on July 8 at about 10:30 AM. Was supposed to be same day delivery as was ordered in time. 8 P.M. came with no battery. Called little after 8:30 A.M. July 9 and was informed they do not deliver to residents. Informed them I was able to order it with no issues as to delivery via web. Web site gives or shows no restrictions as long as the 5 mile limit. He took my name and number and said the manager would call back. Manager called and apologized and said battery would be delivered in about an hour. Battery came and there was no issue. So I don't know if web site was/is wrong, store people do not know current policy or what. Received battery and back on road."