O'Reilly Auto Parts

"Alex was disrespectful, acting like he owns the place. These kind of species shouldn't work in customer service"

"Pricing is questionable, for example OEM wix oil filter $14.. original at dealer authentic Toyota filter $6.45... no options even around $7 price for said vehicle.. I'm going to start buying my oil elsewhere and filters from the dealer service department. This is a ripoff."

"Most employees are courteous and helpful. Did experience a few who simply weren't helpful and never once asked if I needed any help while standing there. "Must not have been THEIR job to help customers"."

"Today my visit here was great, I was able to easily go in look around all the aisles and see the tons of options you had available for almost any small or large project. The staff was very nice and helpful and even was able to grab me a new air filter that I needed for my wife's car with little to no delay, lastly checkout was nice and quick. Overall thankful for a nice clean store and location and glad I was able to get the items I needed Thank you!!"

"Of all the times I had shopped at any O'Reilly, I have found, your entire experience is affected by whom is helping you at that moment . The fair oaks location is hit and miss. Half the staff are rude . The other half are great. No in between. I've been given the wrong oil filter a couple times. And you don't find out until you drain the oil and remove the old filter.... Imagine not having another car to go back and waste time getting the correct filter yourself. Incompetence at it's best. The Marconi location is way worse. Those guys and girls have ZERO customer service skill. They have resting faces on, dont welcome you. Are not pleasant to deal with. Attitude in their voices. Not sure If management is garbage, but that's usually the case.real A holes. I drive out of my way to go to another shop. Only reason I give them above 1 star is the warranty on the batteries. They honor them easily. The one on don Julio and. Watt is actually pretty decent. It's pretty far but I've had good experiences there. The staff there is good and all are friendly. Bottom line, there are plenty of other shops to buy car stuff. And online stores are available too."