AutoZone Auto Parts 5170 Foothills Boulevard, Roseville, CA 95747

"I just wanted to come on here and write this review to let everyone know how Walker and Ahmed went above and beyond for me and my son. I was stuck at a parking lot last Monday during the storm with a dead car battery. I called my road side assistance company and they sent a third party to help me out. The person that came out told me they couldn’t jump start my car and I needed to purchase a new one for $340. I had my 4 year old in the car, and this person knew I was stuck and didn’t have any other options. I refused to pay because I knew he didn’t even try to jump start my vehicle. I declined to purchase the new battery and he left. I saw that Auto Zone was a 3 min drive from where I was and I called and spoke to Walker and explained my situation. First words out of his mouth was “don’t worry we are going to help you, we will not leave a mom and her kid stranded, especially in this weather”. Walker literally sent one of his employees over to jump start my car, Ahmed. My car started, after the first try, and I drove to Auto Zone to personally thank Walker and to purchase the new battery. Not only did they save me hundreds of dollars, they saved me from having to tow my car, and from so much stress having to figure out things with my 4 year old with me. This is above and beyond customer service. I can’t thank them enough!!!"

"Every time I come in to this specific location the service is always inadequate to say the least. The employee’s have no knowledge of anything and they never help out customers in the fashion in which they come in. I can’t count how many times I’ve been next in line and yet I’m always looked over. It’s honestly ridiculous especially when I’ve already done everything (like calling ahead of time to have loaner tools set aside) and yet service is still under par. Mind you there’s never an unreasonable amount of customers at once. Do better autozone. List of these poor employees - Tyler - Walker"

"The associates are always friendly and helpful. I have been doing the brakes on my wife’s Lexus for the past 10 years. The lifetime warranty on their brake pads are the best deal. I will keep buying parts from Autozone."

"Unfortunately Google does not allow the same account to write multiple reviews for the same business. Luckily, another account will do then. Once again, Braden to the rescue. After a particularly bad morning and afternoon, I stopped by to pick up some oil for my car. Went back outside and lo and behold, I locked my keys in my car. Embarrassed, tired, and frustrated, I walked back in and asked if anyone could help me out. Braden quickly grabbed a tool, came out to my car, and after 15 minutes of trying to maneuver through about an inch and a half of open window, he managed to get my car open and kept me on schedule for the rest of the day. Their customer service is really on point and it's always a pleasure to see them time and time again. A new Autozone opened up recently that's a little closer to than Braden's place, but I think I'll be making the extra drive just for the service."

"After signing up for the loyalty program and getting the app I decided that going forward I would exclusively use AutoZone for my auto parts needs in the future. My first experience was replacing all the brake pads on my daughter's car. I ordered and paid for the pads on the app and within an hour I was notified they were ready to be picked up. Other then a little attitude from the store employee who was obviously having a bad day, the process was seamless and definitely faster and easier. Within a few days I discovered that one of my coils in my truck was bad and needed to be replaced. The AutoZone I previously used near my house didn't have the coil but another in the next town over did so I ordered and paid for it. After waiting longer then the previous time to be notified my part was ready I contacted the store and asked how long it would be before I could pick up my part. The person who helped me on the phone told me he would check and after a short hold told me they didn't have the part in stock. Confused I asked how that could be since the app said they were the only ones that had it. He said they showed they had it too but checking where it should be found that they had part number DG511 instead of DG508 which is what I needed. He said their hub had the part and it would be at the store the next day. I told him that I only ordered from them because they had it and I needed to do the job today. After placing me on hold to confer with the manager he came back on and said my part had been picked up from the hub after all and I could come pick it up. After hanging up I immediately received an automated text message saying my part was ready for pick up. Because of rush hour traffic it took over a hour to drive and get the part. Getting back home I removed the old coil and when I opened the sealed bag to get the new one out I discovered that it was different then the original and could not be installed or even used. Checking the number on the bag I discovered that someone had taken a black Sharpie and altered the last two numbers on the bag to make it DG508. Getting a magnifying glass I could see that the original number on the bag was DG511. After calling customer service I returned the part to the store where the manager proceeded to tell me it was an honest mistake. He acted like it was no big deal, like it happens all the time. No accountability, no apology and no acknowledgement of wasting my time. Ended up going out of my way again to a competitor and purchased the right part. Look at the pictures and you tell me if it's a honest mistake. I can't think of any reason why someone would alter the number of a part on the packaging other then to commit fraud. Please look at the two coils in the second photo to see that they aren't even close. Deceptive business practices, lies and fraud is what you'll get at this AutoZone. Uninstalled the app and will NEVER use AutoZone again. Please look at the pictures to decide if you should use them. There is more to this story that I'll be sharing with the BBB and the authorities. Took 2 days to get my money back..."