Firestone Complete Auto Care

"I have so little knowledge of cars. I love the recommendations that are emailed to me. Chris and his team give me options, explain everything thoroughly and are extremely patient. There is no pressure and I trust Chris & his team. I love they way they treat all the customers with patience & respect. They are the best."

"Updated 2/29/24 I reviewed this location about 3 days ago because I found a huge oil spot under my truck on my new paver driveway after getting an oil change. The day after my review, the manager Chris texted me and and advised me that he would call me back the following day he was at work. Chris called and apologized and took ownership of the mistakes that “may” have taken place while my vehicle was at the La Mesa Location. I explained to him that the oil filter housing was loose and it was dripping oil. Again, Chris apologized. What stood out to me was not that fact that he apologized, it was the fact that Chris took full ownership of it and even blamed himself as the manager of the shop for pushing his subordinates to work faster. To me, this shows great leadership, extreme ownership and accountability. Chris offered to re-do my oil change and check my vehicle out. I declined and opted for my money back so I can change my own oil like I’ve done in the past but couldn’t due to my sprained ankle. When I came in to the shop today, I advised Chris that I had tightened my filter housing and felt as if the bottom filter drain plug was loose. Chris advised that they normally do not drain the filter housing first and just remove the filter housing all together. This explains why there was a huge mess under truck. By removing just the filter without draining, that’s a ton of oil that gets on the skid plate and later leaked on to my driveway. This is probably why I will be doing my own oil change as usual. I bumped my review up to 4 stars. 3 stars for the messy oil change, added another star for Chris’s leadership. Firestone (management) refunded the price ($120) of my oil change. Only thing wasted in my opinion was my time and a little elbow grease attempting to clean up the oil marks. I thank Chris the manager at Firestone for attempting to make it right. Origninal Review Monday 2/26/24 I have reviewed Firestone in the past. I was totally happy with their service during my past visit. I have not driven my truck since the service and left it parked in my driveway for a week. Tonight I come home with an oil spot on the driveway. I look underneath and discover that my oil filter housing is leaking oil and my skid plate on my tacoma is completely soaked in oil. I’ve been pretty meticulous about keeping my vehicle serviced and clean. Now I have to power wash and scrub my driveway and drop the skid plate to get the oil cleaned up. I’m pretty bummed that this occurred since I was looking forward to taking my vehicle at this location on the regular. I am hoping the manager calls me or emails me after this review. I have several photos I wish I could post on this review. I will have to post my review on yelp and google if they can’t make this right."

"Erik was an incredible helpful and caring example of what you hope for in your employees...make sure the customer is taken care of as quickly and painlessly as possible !The same was true for Ken, who got our vehicle out as quickly as possible and saw the transaction was completed without having to stand and wait for someone to give payment to.We were helped decide the best option, given our unexpected need and unforseen expense. Every effort was made by the entire crew to get us back on schedule with the day !Erik is INCREDIBLE!!! Ken was charming and efficient and saw that we left happier than when we arrived...GREAT EMPLOYEES !"

"Erik was absolutely amazing. I got a light on dashboard, after calling dealership they informed me that it is a tire pressure very low. So I stopped at this location. I was welcomed by Erik, as if he was waiting for me. He asked about the reason of my issue, as soon as I explained, within a minute he directed me where to park, he proceeded to check them all- all of them needed attention and when I proposed how much: he said: “ nothing at all, just have a good day and be safe” what a top notch customer service I received. I will definitely be back when I need assistance for sure. Thank you for a job well done Erik."

"I'm a regular for oil changes and tire stuff and it feels nice to be recognized by the employees. I see Chris a lot and he's always been incredibly friendly and kind. They've never been pushy about anything. I went to a different Firestone and it was an absolutely horrible experience compared to this one. There's even a cute coffee and bagel place in walking distance if you decide to wait for your car."