Costco Tire Center

"Had to wait in line for 20minutes even having made an appointment. It took them more than 2 hours to install 4 new tires."

"Need a lot update and communication. I was there around Am to check my tire. I didn't have any appointments. As I were driving close and my car dashboard said" tire service " I drove by. They asked if I have appointments, I say No, they check my car and said your tires ate low in pressure and check me In for service. Take my phone number and said they will call me when the car is ready. . At 1 PM , I asked how long it will take to get my car and said I need to pickup my kids at 3, and they said you have 4 cars in front of you, at 2 pm I asked for a status check and they said harshly will in your car in 1 hour and I decided to take my keys to come to pick up my kids from. Please, communicate with the customer, if I know That I need to wait more than 3 hours and for nothing, they no way I will accept that. I was very nervous for all this lost and expressed my frustration by leaving this note. Please respect people more, make it clear no appointment no service. I hope this note is helpful"

"Everybody's nice ..... however the first thing you will experience are very long lines, and the tires are 10%+ overpriced, And when they sell you tires, they make you wait most of the day to get them put on. 4 hours minimum And they won't fix a flat quickly, same thing like 4 hours, Same slow service with anything, else as well - checking air pressure or. rotating the tires you have to have an appointment or wait hours... Because of those inconveniences I'll never buy tires here again. Discount tire will be my go to from now on. If you have a flat they help you within thirty minutes. They also check your air pressure quickly. From what I've seen if they're not busy they do as much as they can to help you quickly. My first experience with discount tire. I had a blowout on the freeway and the tow truck took me there and they sold me two new tires and I was out within 2 hours!... Then I came back to get the tire pressure checked and they had the line set up to do that instantly fifteen minute wait. The other costco is not much different so maybe it's just their Is corporate culture. Is reminds me of the old DMV, hurry up and wait."

"Costco Tire Center has been my go-to for years when it comes to replacing the tires on my truck. I just got new tires in no time, well balanced, ready to burn up the road! Their service is consistently high-quality, fast, and comes at a great price."

"Took my car in for a tire rotation and I saw them drive it into the bay at a really high speed, not slowing at all for the speed bump in front of the bay. When I got home I noticed the damage on the front bumper which I didn't see before. Not saying the speed bump caused the damage, but it didn't give me a sense of confidence to see the way the car was handled. (I did not see how they drove it out after the service). After the service, I measured 2 tires near 30psi, when the spec on the inside of the door states 41 psi. This is with someone signing off on a 10 point inspection. I assumed that a 10 point inspection would include checking and adjusting the tire pressure. I'm giving 3 stars for the following: one star for the courteousness of the initial service rep who helped me. Another star for the manager of the tire center for coming out to hear my complaint, talk to me about the damage, and helping fill out a form to file an incident report, and being courteous. And one more star because I've gotten a previous tire rotation on my other vehicle here with no issues. I really like Costco and want to keep coming here. I hope they can rectify the issue and/or make some changes in their process. Update (10/3/23): Conclusion from the incident report is that they don't have any video footage covering the area from the parking lot into the bay. The video footage inside the bay was covered by tires. So they are not able to determine who is responsible for the damage. I am changing the rating down to 1 star."