Autoport General Store

"Do not trust this place to do quality work on your vehicle. Took my car in for an alignment after doing some suspension work. Seems like their machine is not calibrated properly, even though the alignment showed it was within specs on their sheet, my car pulls to the right. I brought the car back the following morning to have them recheck their work and all they do is make excuses, blame the tires (which are brand new, just installed a week ago), blame that suspension components are bad and installed incorrectly. They were gonna charge me to have someone check their work, just ridiculous. They will do everything in their power not to correct their lazy work. The main part is that they didn’t even test drive my vehicle after doing the alignment to check if it was done correctly. The just use a machine and don’t actually make sure the vehicle drives correctly. If you care about your car, take it somewhere where they actually put some pride in their work."

"Expensive waste of time. spent 3 hours waiting on an alignment and they didn't fix the alignment. They put the car on the rack, printed a sheet after I'd been there two hours, didn't deliver it, pulled my car off the rack and parked it. With no one else in the stalls. And it wasn't until another hour and 15 later and I went out into the parking lot to just see if anyone was going to do ANYTHING AT ALL. and said it'd be another half an hour of labor to take a plastic panel off my car so they didn't perform the alignment. That they know is out. That I told them was out. That'll be 50 dollars. check your wheels. Yes it's out, no we didn't fix it. I'd gladly pay an extra 40 dollars of labor to not be jerked around for 3 hours when I want something that needs done finished. Nevermind that it was still a full hour before close and they couldn't be bothered to ask me if I was ok with a charge, they just didn't do it. Told me it was probably my wheels and tires. The wheels and tires that I just inspected put tires on and balanced last week. Hot. Lazy. Garbage. Never Again."

"BLUF: Keaton's customer service literally saved my life. Came here to get my tire pressure back to speed but couldn't figure out if I was using the air right. I'm not car savvy. Went inside and asked for assistance and Keaton went out of his way to confirm I was doing things right. I then proceeded to ask questions about potentially fixing my tire due to the continuous loss of pressure and despite how busy they were he gave me a solid unsugarcoated response then gave me the contact info to see if anything opens up for that day for a simple 10 minute fix. I would not have called that AFTERNOON if he didn't give me the number and would have driven home in that condition. Come to find out, my tire had a nail in the shoulder by the sidewall and it's getting bigger (making it unrepairable), hence the continously loss of pressure... He made sure he was able to find and order a tire and have it delivered that same AFTERNOON so I can drive home safely. Driving through fast paced I-15 everyday, I can only imagine what would've happened had he not given me time without judgements for my lack of knowledge... His customer service earned this place a 5*. We'll now come here for future fixes or maintenance."

"Terrible experience! I went in with replacement parts to be installed. My technician was Hector. He was supposed to replace my hub bearings and wheel speed sensors. He claimed that the new sensor cables were to short. I looked at them showed him where they plug in and physically showed him the were definitely long enough. He ignored me and decided to not replace the sensors even though they were the right part. He also did not inform me he didn’t replace them. He just left them in my car. My next complaint about Hector is he said I had a bad ball joint on my passenger side. I asked if he had tried reseating it with the proper tools. He said yes and took me back to look at it spinning. I do not believe he ever tried reseating it simply because he did not have it broken down enough to use the clamp required to reseat a ball joint. I feel that he ignored me because I am a woman and he was being lazy. Will never return to that auto port for any repairs. I had a totally opposite experience at the auto port on North Island and will definitely recommend going there instead!"

"It's a gas station. It is always busy so expect a wait, no one can ever navigate their way in and out smoothly, the store doesn't have much more than the basics and the air pumps are wonky but it gets the job done"