Pep Boys

"Brought my Jeep in for a brake job as another shop said they needed to be done. Pep Boys inspected them and said they were actually in good shape and did not need to be done! I appreciate their honesty and great customer service. And, their quote for the work was about 1/2 of the other place. They have earned my future business! Thank you to Jason who was the guy up front I interacted with!"

"Best price in town for alignment service, they also had a coupon on their site so you can get a lifetime service for about an extra 20% over the local dealership cost of onetime service. Some customer service issue I hope they improve but overall satisfied."

"Gary was so wonderful in getting me taken care of. My tire sensor kept going off and I filled the air and the next day the sensor would light up again. Frustrated I called Pepboys and luckily got to speak with Gary who managed to get me in right away to get the tire replaced. Straightforward and very kind goes a long way when having to deal with such a frustrating situation. Thanks for the professionalism. Will definitely return!"

"I would like to express my immense gratitude to Gary, Harry, Sal, and the entire crew at Pep Boys, Escondido! These exceptional individuals went the extra mile to ensure my utmost satisfaction. They not only assisted me in finding the most advantageous tire deal but also provided a remarkably swift service at a great cost. Moreover, they took the initiative to personally show me the damaged parts of my vehicle that required replacement and explained how damages may occur over time. If you’re local and looking for auto work, these are your boys! Military friendly!"

"Worst customer service. My Dad went in to this “repair facility” and for starters they refused to replace his brakes because they were still “good.” If my Dad went in there requesting they be replaced it’s for a reason. He’s going a long trip and doesn’t want to worry about whether the vehicle is going to stop or not. They also replaced the thermostat and upper radiator hose which started leaking the moment my Dad left the shop. When he returned to have them repair their faulty replacement, they practically refused to look the vehicle over and kept the truck there for 2 days without looking at it. When my Dad final showed up in person it took another service person to finally get the truck taken care of. A 20 minute repair nonetheless but that’s not the point. They’re quick to take your money but not to make things right when they make a mistake. Faulty repairs and mistakes happen but not stepping up and taking care of the customer when you messed up is inexcusable. Never going back there."