Appliance Recycler.com 116 Azalea Drive, Vista, CA 92083

"Amazingly easy! Called they were in my neighborhood and had room on the truck, took minutes to load and go. Highly recommend. I had called 4 companies with no follow through, so was thrilled with the quick response and price."

"2.5 stars. I am very frustrated. The pros: -They were quick to take my money (approx $800) + get me my machine (refurbished apt size double washer/dryer), no hesitation in scheduling. -Delivered and installed quick with no problems. -Installer was kind and helpful. - Worked without issue for 4 months. I was so happy and pleased up to this point. The cons: -Warranty lasts 3 months, and on the 4th month (to the date) my washer stopped working. - Adamant about only being able to help for an additional $250 minunim (diagnostic, labor, then more for parts). - Spent the entire call explaining their new business plan and how it affects them helping me (staff leaving, not sure if they have staff who could help, and if they can they couldn't until January "maybe"). Very confusing and no absolute path to help me. - Then in the middle of my frustration and explanation told me to hold on "another customer is in the office sorry", I was placed on hold abruptly, so I hung up. Its been 2 weeks without washer capabilities. I refuse to spend MORE (upwards to $1000 total) money to fix a refurbished machine that I JUST purchased 4 months prior. I felt like a number, only worth the $800 and that's it. I am a single female without the help or the know how and am very frustrated and feel dooped into an over proced broken refurbished machine."

"These folks are amazing! After spending a month trying to schedule a dryer deliver with a different appliance place, we finally cancelled that purchase. My wife stumbled on these guys and in two days we had a dryer delivered with a new cord put on when they realized it needed it. Polite! Professional! And, when we realized that we mismeasured the space, were willing to change the dryer out the day of the delivery. So, so, good!"

"So my 2 stars in lieu of a 5 star rating is due to some very simple and inexpensive customer service. First off, the actual rental was fine. The fridge did what is was supposed to and did it’s job for our temporary need. The issue I had was this- I confirmed, prior to renting, that it had an ice maker. When it was delivered, it had a water connection “tube” for the ice maker connected to the unit. I attached it to my water feed, but the connection leaked. Upon closer look, the gasket inside the water tube was completely dried out and would not seal. So I traded texts with them and they basically told me to “go to Home Depot and buy one”. I told them that I would prefer they provide it, but for a $10 tube, and relatively easy to install, I would just deal with it-but I expected to be reimbursed for the tube. They told me to keep the tube at the end of the rental and would not reimburse me. Kind of a bush league move on their part. For $10 they would have earned my business anytime I need a rental or their service. Instead, they earned 2 stars and my ten commendation to the world to look elsewhere for your Vista rental needs. I would welcome a call from their ownership to explain themselves. They had ample opportunity to make good during my rental period. But they close to do nothing. It’s so hard and expensive to earn a customer. The $10 was not the issue. It was their total “it’s not our problem” attitude that turned me off. 12/27/2019 Interestingly enough, after a full 11 months, the owner replied to this today. Clearly this person did not read my review, or chose not to understand what I said. Anyway, I had long forgot about this incident until they replied with such a half hearted response. Im over it, but will not recommend this place."

"EZ Rental was really great!!! They were quick to drop off our washer and dryer, which was in excellent condition and we never had a problem. The gentleman who came was very polite, and easily and quickly hooked everything up. They were also very honest about picking up our unit a few days earlier than we wanted just so we wouldn't be charged another month for just a few days of use. I 100% recommend them! We only stopped using them because of our move to the other side of the country"