Western Chassis Inc

"I came to read the reviews on this company only after I had placed my order for spindles on 12/19/23, and have NOT gotten them and it has been over 2 months. I called the end of December and was told it would be 4 to 6 weeks they do not have any in stock. I called 6 weeks later, and was told they are getting them end at the end of the week and will be sent out to me. End of the week...nothing. I get an email this morning, stating that my order was not part of the delivery and no ETA can be provided. I called again to cancel and was told it will be submitted but there is no time frame that can be provided for how long it takes to be refunded. I am going to contact the BBB and report business fraud and business manipulation. Their site doesn't indicate that they don't have what you are ordering in stock, we are lead to believe it is in stock and they further that by making you pay next day shipping. I will never recommend this company and from what I have read, I am in lots of good company who wouldn't recommend or do business with this company. FYI to thr readers of this review. I ordered 81 stock height spindles. For me to take time and write a review of any, had to be of this magnitude of manipulation and disappointment. Hope this helps anyone who are inquiring about doing business with Performance Online(POL) or Western Chasis."

"I wished I would have read the reviews before I ordered from this place... dropped coil springs ordered on 11/8/23 and haven't received them yet, no email confirmation of order, just a bank statement showing they took my money. They will not answer the phone as you stay on hold foreverrrrrrr... I do believe they are owned by Performance Online which is just as bad."

"This is my worst online buying experience ever!! Do not buy anything from these guys, not even toilet paper. I ordered a drop kit 5/6 for a 1987 Chevy S10. As others complain, I received half the order and was told after 5 weeks to receive the missing leaf springs and drop spindles. After 5 weeks I called and they said 5 more weeks, so I wanted to return everything and they wouldn’t let me unless I paid for the shipping. We ended up to agree on giving me a refund on the spindles and leaf springs. Then when I started the work and I had the entire back end apart, I opened the box to find the wrong shocks they sent me. Buy at Jegs and spend the extra $ for a quality product and SERVICE. Interesting to see what the owner answers to this!"

"I ordered a lowering kit in January, half the kit was shipped the week after. Emailed about the other half, was told they would ship by the end of February then March, I finally received it in April but it was only the lowering springs. Now it is June and I am still waiting for the spindles. If you are considering ordering from this company make sure they have every part in stock before you buy."

"I ordered a conversion kit back in December of 2022, it is now late May and I still have not received my kit. After multiple attempts to figure out what is going on with my order. All I get is they are 2-3 weeks out. I have now heard this 5x. Wish I would have read the reviews of this company before ordering parts through them. I tried to give them the benefit of the doubt and be patient. But almost 6 months later and no clear answer on where my parts are. Enough is enough. I will now be asking for a full refund, which sounds like it will take just as long."