AutoZone Auto Parts

"We needed a very quick battery instalation so I called in and Jessie answered. Jessie answered my questions AND preformed the service of installing our new battery. I appreciate his swift and timely work."

"My battery light came on. Turned out to be the battery when it was checked. Got it swapped, a day passes, light goes on again. I I thought maybe it’s the alternator. I’ll get it checked. Ordered the alternator here, picked up at the 6th street location. Turns out to be faulty when checked today again because my light came on again I’ve been in here several times and have always had a pleasant experience. All the employees have been helpful even when I can see that they are rushing around from so many customers. That is until 10 minutes ago when I met one of the managers, Pete C. From the moment I asked to get my charging system checked I could tell he was bothered but I didn’t think much of it. I did make the mistake of thinking he had asked me to start my car when he mumbled something and I didn’t see but he must’ve not had the device hooked up yet. He got upset, understandably, and asked what I was doing. When I excused myself for my mistake in thinking he wanted the car started, he said “obviously not!” I felt bad so I didn’t say anything. When he was explaining my options, for the alternator swap he had the worst attitude and was talking down to me. Not the best look for a manager who works in customer service. I’ll take my business to another location from now on. Maybe they need someone older or with more experience in a supervisory position. To be clear I did apologize for my mistake"

"I've been in here over 20 minutes now. I ordered and PAID for everything online 6 hours before I drove to this store. It's unbelievable, no excuse. They didn't have my items in stock but had 6 hours to confirm the items. My refund is being held hostage in the refund process which means I have to shell out more money to buy whatever I'm buying in store thru their cashier. Rocket science."

"I recently had purchased a passenger side wiper from here . The employees were very nice and installed it for me , which was very nice because it was raining . My problem is that it only rained one more time after I had it installed and I noticed the rubber was coming off . I called Auto zone and spoke to a man with a heavy Hispanic accent and explained to him that I don’t have the packing or a receipt , I didn’t keep my receipt , didn’t plan on returning them or having any problems , I simply asked the man on the phone if I could get a replacement . His response without even allowing me to exploding anything was “ oh no! Once you purchase them they’re yours ! No exceptions .I’m upset because I’m a manager at a grocery store . I understand that a lot of people in this world are always out trying to pull a fast one to get something for free , but this was simply not the case . I now purchase my wipers from Amazon who has excellent customer service ."

"Best auto zone on McKinley St. Jesus help me and fix my car issues thank you I appreciate you and great staff and service I highly recommend this auto zone"