Discount Tire & Service Centers - Rancho Santa Margarita

"Experience was generally good. Discount had the best quote out of five quotes I got to put new shocks (all four) on my 2006 Ford Explorer. Very personable front desk staff. My only slight disappointment was their inability to put my requested MONROE shocks on the front end, due apparently to the part being "too long" for my vehicle. They explained that this was MONROE'S fault, not theirs (inaccurate specs). I talked to other mechanics including MONROE CS and none could corroborate that there has been a problem with this MONROE part # and Ford Explorers (to be fair, they couldn't refute it either). Despite all this, I can only assume that DISCOUNT'S explanation of the problem was accurate (did they order the correct part?). Hopefully, they were being 100% truthful with me - the burden we bear about all in the automotive industry, right?"

"I had a problem I thought with my tires. The representative was friendly and walked me through the findings with recommendations. The big plus was they rotated and balanced my tires for free because I had purchased them at Discount. Excellent customer service!! I will definitely be using them again!!"

"The updated interior is very nice. Juan is great. Positive attitude and excellent customer service. This place gets busy so I recommend either setting up an appointment or being there when they open."

"Excellent customer service experience. Had a flat driving home from work on a Friday. Had to get my car towed, so sent to Discount Tire. My car arrived right as they were closing. They could have easily said they didn't have time and to come back tomorrow. Instead, they knew that they didn't have tires for my car and ordering them would delay things a day. He booted back up to order them so that they could replace them on Saturday instead of waiting til Monday. Prices were also reasonable and they were super easy to work with. Highly recommend. Excellent customer service."

"Amazing prices, customer service, and as a long-time customer, I would never go anywhere else. Paul over at the Rancho Santa Margerita location was awesome throughout the entire customer journey! Thanks, Paul!"