Lowe's Home Improvement

"Bad customer service they had me waiting for over an hour, All I needed was to confirm my special order for a customized french door priced over $5k, they kept saying Angel was incharge of that department, as I walked away he was just looking at his computer for over 5min at a different station, I walked over to where he was standing but he didn't even acknowledge me. THEY LOST ANOTHER GENERAL CONTRACTOR'S BUSINESS."

"Worst customer service workers standing around not doing nothing waited for help for around 20 minutes and they never went. Me and my partner were excited to buy a new grill but this just killed our vibe not to buy anything , we will be taking our business somewhere else even though the grill we like was here."

"CAUTION THE MOST HORRIBLE customer service experience I’ve ever had. Just look at how many bad yelp reviews they get . I wish I check before coming here. We came to the store on 9/9 around 5pm to pick a refrigerator. We were interested in one of the Frigidaire fridges, but we found out the display fridge model number didn’t match with the label (countertop depth fridge but labeled as an standard depth) We pointed out the issue to a staff member named Ann, and asked if she can help us check the correct price. Without checking, she first said the label was correct but after found out the mistake she said the price will be the same. I was suspicious because counter depth usually costs more than standard depth. I asked Ann if she can double check. She appeared impatient and said she will get her manager. Then the manager Nichole arrived. The whole thing just turned into a joke. Nichole approached to me as if she’s trying to pick a fight. When I told her the fridge on display doesn’t match with the label, she replied to me “SO ???” I told her we just want to know what’s the correct price of the fridge. She unwilling checked the price with her handheld device, and of course, the price is way different than the label. Even after finding out the mistake, she went on and said “Yeah the price is different. Mistake happens. SO WHAT ELSE DO YOU WANT ?? “ I almost laughed. I just told her maybe she should change the price tag. I look a picture of the fridge after they removed the tag because I’m going somewhere else to buy this fridge. I don’t blame Ann because she looks like a youngster in her early 20’s. Her behavior is likely due to laziness and lack of training. But the department manager Nichole is obviously in her 40’s, acting like a high school teenager trying to pick a fight when customer brings a question to her. With this kind of management, go figure what kind of staff training they have. I’m actually glad this happened before we decided to buy any appliances here. There are so many bad reviews about how horrible their delivery services or if need to return a defect product. Not to mention multiple staff members being named on yelp due to their poor customer services. Save yourself a trip, buy your appliances somewhere else. And as for Nichole, please save all that attitude to yourself, you aren’t get anything I want."

"I have been very satisfied with this location. The store layout is a bit different than other Lowe's stores that I have been to, it goes deep. PVC and other plumbing supplies a are at the back of the store. The times that I needed assistance I have been able to get knowledge help. My last visit the gardening department had a great variety of healthy looking plants to add to my landscaping at reasonable prices."