Best Buy 12118 Lakewood Boulevard, Downey, CA 90242

"I always enjoy visiting best buy for my geek dose. Only downside is that customer service doesn't seem to be of priority. Looked around for about 40 minutes. Cashier was only one who asked if we found everything ok."

"We knew exactly what we wanted to get when we decided to come here. The place is big so when we walked in, I asked someone up front where I could find what I needed. He directed us to the rear of the store. After looking for a minute or so, I asked someone else where, specifically, I could find what we needed. Same thing, he directed us to the exact aisle. There were so many choices that I ended up asking a third person for exactly what we needed. We were out of there pretty quick. When we got back, every item we purchased worked worked perfectly."

"It's so neat to have appliances, electronics, video games, and other fun stuff on sale like the other Best Buy in Fullerton."

"I made an in store pick up purchase because it said it would be available within an hour. Since I was visiting some friends in that city i taught it was going to work. Its been 7 hours now and I still have not been able to retrieve my purchases. I went to the store and it was empty nevertheless the counter lady said they can’t expedite orders. Now i have to drive 40 min to get my purchases whenever they feel like processing them."

"I visited the Best Buy store in Lakewood to purchase an Oculus. Before arriving, it was 8:15 pm. Prior to my visit, I called the Lakewood Best Buy Google phone number, and the representative advised me to go to the store, price match the item, and pay through PayPal after sending the link. He assured me that I could then pick up the item. However, upon arriving at the store, the staff informed me that they no longer use the PayPal link system, and even if I were to place the order online, I wouldn't be able to pick it up the same day. Furthermore, they stated that they couldn't honor the price match, which contradicted what the customer service representative had told me on the phone. I spent approximately 30 minutes on the call with customer service, and I had to drive 30 minutes to the store. Additionally, I waited in the checkout line for 25 minutes. Unfortunately, I had to leave the store empty-handed. To add to the frustration, the person at the register treated me with suspicion and even scrutinized my receipt. I've been a satisfied customer of Best Buy in the past, but this incident has left me extremely dissatisfied. On the same day, I ended up making my purchase from Target instead. I feel compelled to share this experience and express my disappointment with the customer service and miscommunication at the store. I will be posting a review on Google to inform others about my encounter."