Starbucks

"Staff is always friendly and helpful! One of the better starbucks. It's the staff that makes the difference. I have found that there are two types of Starbucks, there are nice Starbucks with cheerful people and there are gloomy Starbucks with uppity people."

"The days of the larger Starbucks with plenty of tables and chairs and comfy seating are quickly going away. This store is huge, always comfortable, almost always a seat."

"0 Star. Hoping this reaches management team so they can touch base with their baristas on how to talk to costumers and how to easily and efficiently fix their mistakes. If your mobile order is missing expect to be greeted with a barista with an attitude and no customer service skills. But from the looks of the other reviews rude and unhappy Baristas seems to be a problem here. I ordered mobile order this morning and was patiently waiting for my drink in the cafe, as 20 minutes went by and multiple mobile orders were made and picked up except mine I walk over to see what happened. A barista assisted me as approached the counter, she asked my name for the mobile order that was missing, I also provided the receipt from my mobile to prove it was the right store and that it was ordered a while ago, she proceeded to checks all of the current mobile orders on the counter which were hot drinks and mine was iced as she saw on the receipt. She asked me again for the name of the mobile order, after she had looked at the receipt and so I asked again if they received it. She proceeded to have an attitude about how I gave an abbreviated name, I said my name was Kate instead of my full name on the order. She says they don’t have the drink, she then asks me to tell her verbally what the drink is so she write it down and make it again after she had already been told my name and physically looked at the receipt herself so she knows the order. Which was made me question if you can ask my phone physically to scan for a refund why couldn’t you physically look at the receipt to remake the drink from the first place? Management must not of been on the floor because I was quite shocked by her quickness to have an nasty attitude. At this point, I asked for a refund and provided my mobile so she could scan to refund but not before she scrolled around on the app looking for something I’m not sure. After I was given a receipt of refund, I had used reward stars to purchase my drink and I asked if they stars are refunded as well. She snapped again with more attitude with how I will have to check the app because all I asked for was a refund and that’s all she did was refund what I ordered. This was an easy fix on her part, you see you are missing a drink and you make it right away, maybe even offer a refund as well for inconvenience of my wait. Instead you talk back to the customer about my name and then you ask me to verbally tell you the order again after looking at the receipt and then snap that I had to ask for refund and act like that’s all you could do or say. Whether or not you had the information about the reward stars, the reaction and response was highly inappropriate especially after my experience of my missing coffee. Customer service was as off because of the holiday otherwise of would of gone directly to them about the incident."

"My first time at this location and I won't be going back. I stood at the register for about five minutes in front of two employees having a conversation, and neither of them acknowledged me. I just walked out and went to the Starbucks in the Vons across the parking lot. Better service there."

"Diego is awesome! He served us even though we were walking in as doors were closing! The drinks were superb! Thanks Dude!"